Head of Atlassian University

Last updated 1 hours ago
Location:San Francisco, California
Job Type:Full Time

Atlassian is continuing to hire with all interviewing and on-boarding done virtually due to COVID-19. Everyone new to the team, along with our current staff, will temporarily work from home until it is safe to return to our offices.

Atlassian University is a rapidly growing customer training platform and experience, catered to educating our 170,000+ customer ecosystem with millions of active users, on the latest capabilities and skills they can develop using Atlassian’s industry leading products such as Jira, Confluence, Trello and Bitbucket.
Our goal is to help unlock the next level of career development for our champions, by helping them learn and showcase a depth of expertise in implementing workflows, automation, team practices, systems, and integrations on the most expansive collaboration platform for all types of teams.
Atlassian University develops a broad range of experiences to deliver self-paced, live-online e-learning, and in-person training content, with both in-product and in-person learning pathways and interaction designs. Our training curriculum, content experiences, platform integrations, badging, and certification, cater to the learning interests and demands of knowledge workers in the modern digital workplace.

The Role & Team
As the Head of Atlassian University, you will run the global strategy and execution for training our customer champions, with a focus on diversity of content and range of delivery formats - meeting the customer where they are and helping them to expand their expertise in Atlassian’s products and solutions.
Atlassian University’s student personas and expertise span the range from introductory knowledge and skills of early product evaluators, to getting hands on with learning and on-boarding into enterprise ‘jobs-to-be-done’ concepts, to showcasing deeper knowledge around solutions recipes, outcomes, and experiences.
You will lead multiple teams that are globally responsible for Training Delivery, Instructional Design, Skills badging and Certification, Education Business Development, Learning Technologies, and Creative Design UX, to create a cohesive set of experiences.

Atlassian University is a key driver for expanding product reach to new users via education initiatives, and you will partner frequently with Product Marketing, Event Marketing, Atlassian Community, Atlassian Solutions Partners, and 3rd party Partnerships, to engage audiences in multiple online and offline venues, expanding customer education interactions with content created and supported by Atlassian University, and over time evolving the measurement of analytics in how University contributes to the growth of the business and customer participation.
Atlassian has customers that range in size from the 10’s to the 100,000’s of employees, and so you will be responsible for a broad portfolio of training experiences, that cater to both free and paid audiences in the Agile, DevOps, IT, and Workplace collaboration domains. You will execute both for activating a large volume of new learners, and for managing an existing strong Enterprise training business P&L.

More about you
You want to be a part of something big. You enjoy pursuing challenges and making your mark, you are passionate about education, continuous learning and improvement, and you are excited about investing in people to grow their careers with new knowledge.

You actively seek out and are energized by community engagement and gaining mindshare with your audience. You constantly seek out new ways of business development, and ways to engage business partners in creating new avenues of growth, and you love engaging in the creative process for building new ways of interaction and user delight.

You also want to mentor, develop and inspire teams and like to work in a high performing team culture. You are able to guide teams to aim beyond the horizon, but set practical short term goals that drive faster outcomes for customers, and you are up for the challenge of running teams within a fast growing organization and balancing the needs of the team with the needs of the business.

Your decision process is a balance of vision and analytics, using data to inform your investment portfolio, and you are an effective communicator for building your business case and getting organizational buy in to support the insights from your analysis.

Nothing about this role is small. If you want to be a cog in a large and defined system, then this simply is not a job for you.

Still reading? Then we ask that you have 10+ years experience developing and leading a customer education business in a product company, have prior exposure to building instructional design and certification paths, and have strong leadership and communication skills.

More about the perks
This role will be in San Francisco, centrally connected with our GTM and Community leadership. To support you at work (and play) we offer some killer perks: unlimited vacation, five paid volunteer days a year for your favorite cause, plenty of food and drinks (including beer), ergonomic workstations with Aeron chairs, 20% work time for your passion projects, unique ShipIt days, a company paid trip after five years, generous employer-paid insurance coverage and more.

More about Atlassian
Software is changing the world, and we’re at the center of it all. With more than 170,000+ global customers (including 85 of the Fortune 100) and a highly disruptive business model, we’re advancing the art of team collaboration with products like JIRA, Confluence, Bitbucket and Trello – and we’re just getting started. Driven by honest values, an amazing culture, and consistent revenue growth, we’re out to unleash the potential of every team. From Amsterdam and Austin to Sydney and San Francisco, we’re looking for people who are powered by passion and eager to do the best work of their lives in a highly autonomous yet collaborative, no B.S. environment.

More about our benefits

Whether you work in an office or a distributed team, Atlassian is highly collaborative and yes, fun! To support you at work (and play) we offer some fantastic perks: ample time off to relax and recharge, flexible working options, five paid volunteer days a year for your favourite cause, an annual allowance to support your learning & growth, unique ShipIt days, a company paid trip after five years and lots more.

More about Atlassian

Creating software that empowers everyone from small startups to the who’s who of tech is why we’re here. We build tools like Jira, Confluence, Bitbucket, and Trello to help teams across the world become more nimble, creative, and aligned—collaboration is the heart of every product we dream of at Atlassian. From Amsterdam and Austin, to Sydney and San Francisco, we’re looking for people who want to write the future and who believe that we can accomplish so much more together than apart. At Atlassian, we’re committed to an environment where everyone has the autonomy and freedom to thrive, as well as the support of like-minded colleagues who are motivated by a common goal to: Unleash the potential of every team.

Additional Information

We believe that the unique contributions of all Atlassians is the driver of our success. To make sure that our products and culture continue to incorporate everyone's perspectives and experience we never discriminate on the basis of race, religion, national origin, gender identity or expression, sexual orientation, age, or marital, veteran, or disability status.

All your information will be kept confidential according to EEO guidelines.

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.