Software Engineer II

Last updated 5 days ago
Location:Charlotte, North Carolina, Irving, Texas, Issaquah, Washington
Job Type:Full Time

How would you like to impact the experience of 800 million users per month? Be on the forefront of digital transformation? Do you enjoy work in a start-up like environment? Innovate using Bots, AI and Voice? The Digital & Data Support Business Unit (D2SBU) was recently created to accelerate the Customer Service and Support digital transformation: we are creating a world class support experience for our customers, empower customers to self-solve more of their issues and be more satisfied with their self-help experience. In addition we are developing rich and advanced experience for our engineers and advocate to be able to support our customers and creating friction free advanced support. The D2SBU Engineering team design and build software features, services, diagnostics and products to provide digital support experiences to customers and support engineers.

We are actively hiring for Software Engineers to join the CSS Engineering team that is responsible for the design and development of software features, services, diagnostics and products to provide digital support experiences to customers and support engineers. This position reports to a CSS Engineering Software Engineering Lead for either Experiences + Devices (E+D), Cloud + Artificial intelligence (C+AI), and Modern Life + Gaming workstreams and offers the ability to focus on customer scenarios spanning multiple backend platforms that are the basis of Microsoft’s Azure, Office 365, and Gaming experiences.


We are looking for Software Engineers that are naturally curious and has experience building features and capabilities on large-scale services. You will redefine customer's online support experience built upon machine learning and artificial intelligence. A successful candidate should have experience in all phases of the development cycle and will leverage this experience to design, build, deploy, and maintain online support features for customers. You will have the opportunity to apply your deep technical expertise to enable a great customer experience and to mentor members of the team.

Successful candidates will exhibit various attributes which will enhance their ability to succeed in these various positions:

Collaboration - As most development is about working with others, both within an immediate team, as well as across business units and portions of the company, an ability to collaborate effectively is a core competency.

Customer Focus - Understands how engineering decisions result in added customer value.
Drive For Results - Being able to drive for results, not merely finding the boundary of your responsibility, but following a problem through to its conclusion, to solve it once and for all, is a skill and ability which a successful engineer should exhibit.

Technical Excellence - Core to being a software engineer is of course technical excellence.  This is not merely knowing the latest and greatest language developments, but demonstrating a passion for technology, a curiosity to ‘go deep’, and an ability to quickly learn and build upon past experiences, to be able to extrapolate from those experiences, and deliver innovations.  Technical excellence is rooted in having a strong demonstrable aptitude for problem solving.


Required Qualifications:

  • Bachelor’s degree in Computer Science or Engineering IT technical discipline or equivalent engineering/software/services experience
  • 2+ years of experience as a software engineer or software developer.

Preferred Qualifications:

  • Experience coding and debugging in languages such as C#, C++, Java, or similar modern development languages
  • Deep understanding of data structures, algorithms, programming patterns, and solving complex problems
  • Demonstrated history of excellent analytical and problem-solving skills
  • Demonstrated history of good decision-making, conflict resolution, and follow through
  • Strong written & oral communication skills
  • Highly Desirable: Knowledge of frameworks such as Angular.js, React, Ruby on Rails

  • Highly Desirable: Experience with big data solutions, technologies, and analysis tools such as Azure Data lake, Azure Data factory, Hadoop, R-server, Python, etc.

Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request via the Accommodation request form.

Benefits/perks listed below may vary depending on the nature of your employment with Microsoft and the country where you work.