Site Reliability Engineer

Last updated 2 days ago
Location:Redmond, Washington
Job Type:Full Time

Intelligent Conversation and Communications Cloud (IC3)

Intelligent Conversations and Communications Cloud (IC3) powers billions of real-time customer conversations across Microsoft’s first-party (Teams, Skype) and second-party (Dynamics) solutions. IC3 enables reliable and high-quality audio/video calling, meeting, and messaging services that work every time, from anywhere seamlessly across all customer touchpoints. IC3 makes conversations on our platform more intelligent in real-time empowering the best-in-class productivity tools for the modern workplace where every call, meeting or chat makes the next one better.

Global Carrier Services Engineering (GCS)

The Global Carrier Services Engineering team’s vision is to operate the highest availability and reliability PSTN (Public Switched Telephone Network) cloud services available, serving as the 24 x 7 x 365 authoritative nerve center or Microsoft’s rapidly growing PSTN services.


You will:

Be responsible for ensuring operational availability, reliability, and scalability of our cloud-based software services

Design, write and deliver software and infrastructure to solve problems relating to mission critical services, and create solutions to prevent problems from recurring, with the goal being to automate response to all non-exceptional service conditions.

Influence and collaborate across orgs to bring best practices, architectures, standards, and methods for large-scale distributed systems.

Work with Microsoft’s Public Switched Telephone Network (PSTN) carrier and equipment ecosystem partners to deliver dial-tone, voice and other related telephony services to our first-party and third-party Calling and Meetings products.

Participate in releasing, deploying, monitoring, and managing commercial cloud software at scale



5+ years’ experience of Service Engineering directly supporting development and quality in a product engineering team environment.

5+ years’ experience of scripting/coding using one or more of the following: PowerShell, C#, Python, VB.NET

2+ years’ experience with Azure configuration and management.


Knowledge/experience of cloud-based distributed systems and micro services architecture.

Knowledge/experience of Internet network architecture and working/functioning principles.

Experience with Voice over IP, specifically SIP/RTP, highly desirable.

Experience analyzing network packet captures and signaling traces

Experience working with SBC’s, media gateways, circuit-switched telephony, SS7, ISDN/ISUP.

Working knowledge/experience of data analysis and visualization fundamentals with ability to spot patterns and trends in large data sets and identify anomalies.

Strong problem solving and drive for results.

Passionate about continuous improvement in process and services.

Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request via the Accommodation request form.

Benefits/perks listed below may vary depending on the nature of your employment with Microsoft and the country where you work.