Operations Program Manager

Last updated 14 days ago
Location:Redmond, Washington
Job Type:Full Time

Organization Summary:

If you love the pursuit of excellence and are inspired by the challenges that come through driving innovations that impact how the world lives, works and plays, then we invite you to learn more about Microsoft Business Operations - and the value we deliver across Microsoft and to our customers and partners. We offer unique opportunities to work on interesting global projects in an environment that appreciates diversity, focuses on talent development and recognizes and rewards great work.


We make doing business with Microsoft easy.

Position Description:

Microsoft runs on trust. We are an industry leading brand when it comes to trust. To protect Microsoft, we must design programs and processes to prohibit corrupt payments and encourage ethical behavior. If you are passionate about learning how we are doing business and who are doing business with, this role may be for you! We are seeking a Launch Manager for the Planning and Launch Anti-Corruption portfolio team.

The Anti-Corruption portfolio sits within the Compliance Initiatives team within Microsoft Business Operations are is responsible for managing launches and projects across all channels/Sales motions (Partner Led, Field Led, Direct and Inside Sales) related to anti-corruption. We are a fast-paced, results-oriented team that interacts with Corporate stakeholder groups, Finance, CELA, Global Sales & Marketing, Engineering and many more organizations to understand strategy, align on priorities and to delivery products/programs to market that are both compliant and a best-in-class experience for our customers.

This role will be responsible for leading across all facets of launch from the creation of project plans to the final execution. The experienced individual will build strong relationships with clients and counterparts and lead relevant discussions to operationalize the work that directly impact the business vision and strategy. Once impacts are assessed and plans are built, this role will lead a launch team leveraging the Operations Delivery Lifecycle (ODLC) to bring these changes to market, tracking risks/issues, and ultimately ensuring excellence in delivery. In addition to ensuring launch readiness execution, this role will be key in supporting the discipline of launch through artifact authoring and management, partnership with the broader launch community to identify and execute process improvements, documentation and roll-out to the broader organization. The ideal candidate will have demonstrated experience in working effectively in cross-functional international teams, possess strong leadership & organizational skills and be able to positively influence others. Additionally, the candidate should be able to think creatively, have a growth mindset and a strong hunger to learn and improve

Responsibilities

Responsibilities:

  • Accountable for Project Management of all facets of Anti-Corruption Compliance launches from concept to release through the planning and execution phases.
  • Manage project launch teams, facilitating effective meetings and driving key decisions with stakeholders to ensure a solid Plan of Record
  • Identify and manage project risks to reduce escalations and poor experience due to gap in understanding or adherence to process.
  • Identify requirements and capture a working Plan of Record, driving change control, managing risks/issues and escalations, triage, cross group orchestration and milestone management
  • Be a Trusted Advisor to business clients and other business stakeholders, managing relationships and expectations with stakeholders; act as a single point of contact for queries and escalations around the project; create required ODLC artifacts and provide global communications that touches the right levels of the organization.
  • Help evolve our launch processes and infrastructure for more efficient and effective launch capabilities across Microsoft.

Qualifications

Benefits/perks listed below may vary depending on the nature of your employment with Microsoft and the country where you work.

Basic Qualifications:

  • 5 years’ minimum experience in Program Management, Project Management, or Operations
  • A minimum of a Bachelors degree in Operations, Business, Supply Chain, Finance, or a related field, or equivalent alternative education, skills, and/or practical experience is required.

Preferred Qualifications:

  • Capacity for leading change, dealing with ambiguity and managing short, medium, and long-term planning horizons concurrently
  • Proven ability to communicate effectively at all levels across the organization is essential
  • Demonstrated excellence in thought leadership and execution management; conflict/negotiation management; independent, flexible and proactive in your approach.
  • Ability to work effectively across cross-functional, global teams to drive for results and solve problems.
  • Background in compliance related industry or function (operations, finance, security, anti-corruption)
  • Experience with process improvement or process development

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Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request via the Accommodation request form.