Technical Delivery Manager

Last updated 5 days ago
Location:United States
Job Type:Full Time

The Technical Delivery Manager (TDM) is people manager accountable for a team of individual contributors who serve as deep technical advisors driving the successful delivery business; both development and support.

The TDM will team with the Global Resource/Capacity Management (GRM/GCM) in workforce & capacity planning as appropriate for their Time-zone/Domain. The TDM drives delivery execution thru team preparedness, precision delivery, overall utilization & high customer/partner satisfaction in a cost-efficient manner. The TDM hires appropriate technical individuals to meet the demands of Time-zone/Domain head count objectives as determined by workforce planning.

The TDM may be involved in Account planning as it relates to needed resource capabilities. The TDM plans, prioritizes and implements at the team level the broader business strategy defined by its organization leader.


People and Technical Delivery Management – 45%

  • Attract , develop and retain talent

  • Recognize team members’ strengths, aligned to capability needs, resulting in strong delivery results.

  • Facilitate an environment of inclusion that leverages diverse perspectives and talent, to better represent and understand our global customers.

  • Embrace and instill excellent delivery practice and understanding for yourself and team; delivering “perfect every time” at the right cost.

  • Assist team in the development of the value proposition, Intellectual Property creation and Intellectual Property reuse.

  • Exceed in area of management responsibilities supporting customer escalations.

Execution – Deliver Results through Teamwork & Drive for Business Results – 35%

  • Lead and acitvely support Time-zone/Domain priorities, special project initiatives and customer/business programs

  • Drive operational efficiencies, contribute to Domain priorities and programs to grow and scale business, lead project initiatives.

  • Effectively communicate business strategy and goals and how they align to the team’s work.

  • Plan the team’s work to achieve goals and respond effectively to changing priorities, maintaining team energy and results.

  • Hold the team and individuals accountable for results and recognize appropriately.

  • Partner and collaborate with other teams on related deliverables, and effectively leverage others in relevant work streams.

  • Consistently manages areas of fiscal responsibility, staying within budget, and effectively managing resources.

  • Achieves & frequently surpasses personal & team goals from quarter to quarter.

Change Leadership and Services Role Model - 20%

  • Ensures that his or her team is guiding customer/partners through relevant change initiatives.

  • Is competent in core change-management methods and techniques.

  • Ensures both personal and team readiness through an understanding of relevant customer/partner rhythms of business.

  • Complete all required personal and team training &/or certifications for their technology domain


Required Qualifications:

  • 7+ years of professional experience in an enterprise environment.
  • 3+ years of direct people management experience.

Preferred Experience, Education, Skills and Knowledge:

  • Customer Value Realization
  • Planning, Organizing and Executing

  • Trusted Technology Advisor

  • Project Management

  • Strategic Insight

  • Setting Goals/Expectations

  • Bachelor’s Degree (B.S./B.A.) or equivalent; Master’s degree/MBA preferred

Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request via the Accommodation request form.

Benefits/perks listed below may vary depending on the nature of your employment with Microsoft and the country where you work.