|Job Type:||Full Time|
At Microsoft, we believe everyone should find meaning in their work. If each of us follows our individual passion and contributes our unique philosophy, the impossible becomes possible. So, what does your future hold? Not only for you personally, but for the world? With Microsoft, you can help empower every person and organization on the planet to achieve more.
As a consultant or services professional, you will be a strategic advisor to Microsoft’s enterprise customers and partners helping them optimize their business performance and be on the front line dedicated to solving their technical challenges. You will possess a solid understanding of your customer’s business, industry and needs as cloud and emerging technologies enable digital transformation opportunities for their organizations. You will be responsible for delivering solutions to enable the customer’s desired outcomes, working closely with other teams.
Applications to these opportunities are considered for all available Microsoft Federal roles, which may include the ones described below, depending on education level and/or location. Microsoft Federal roles support the United States federal government. The successful candidate must be a U.S. Citizen. Citizenship Verification: This position requires verification of US Citizenship to meet federal government security requirements.
Customer Success Account Manager
Microsoft aspires to help our customers achieve their own digital transformation, leveraging the power of Microsoft Cloud solutions and support offerings. To this end, Microsoft invests in a dedicated Customer Success team that will help Microsoft customers successfully realize their business outcomes.
As a Customer Success Account Manager (CSAM), you are the primary customer-facing role responsible for customer success through the management of program deliveries and strong customer relationships. The prevailing business priority is the customers’ successful adoption and productive use of Microsoft cloud technologies. You are front and center with our customers supporting their digital journey and empowering them to achieve more!
CSAMs drive quality planning and delivery of support services to realize customer business outcomes and overall experience with Microsoft solutions. You will partner with your customer and account team to prioritize and plan customer engagements and programs, driving outcomes to improve the health, performance, and business capabilities of the prioritized workloads. You will drive orchestration, customer sponsor management, and stakeholder communication of prioritized engagements and programs. The CSAM also tracks, escalates, and plans for the remediation of technical blockers and provides engineering feedback to further our product and solutions, as appropriate.
- Bachelor’s degree in business, communications, computer science, computer engineering, IT, electrical engineering, management information systems, or related fields
- Microsoft Product Certification, MCSE or other technical certifications preferred
- Passion for technology and working with customers
- Ability to manage executive relationships, both internally and with customers, to create business transformation
- Excellent communication skills and superior customer-service skills desired
- Ability to work independently with minimal management supervision and as part of regional/virtual teams
The successful candidate must obtain an active U.S. Government Secret Security Clearance after hire. Ability to meet Microsoft, customer and/or government security screening requirements are required for this role. Failure to maintain or obtain the appropriate clearance and/or customer screening requirements may result in employment action up to and including termination. Clearance Verification: This position requires successful verification of the stated security clearance to meet federal government customer requirements. You will be asked to provide clearance verification information prior to an offer of employment.
Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request via the Accommodation request form.
Benefits/perks listed below may vary depending on the nature of your employment with Microsoft and the country where you work.