Senior User Researcher

Last updated one month ago
Location:Redmond, Washington
Job Type:Full Time

Are you excited about working on a new AI product that augments human abilities to reason with unstructured information?

The AI Architecture and Strategy team is well on its way to create the breakthrough product in long-term partnership with a handful of the largest enterprises globally. Our charter is to amplify human reasoning by intelligent technology, expand beyond what’s possible today and become a new way of solving complex problems. We thrive to bring useful, usable, familiar and harmonious user experiences which will seamlessly blend into customer’s workflows.

We are seeking a motivated, experienced and customer-focused Senior Design Researcher, who is passionate about Artificial Intelligence and its potential for reasoning over information.


In this role, you will work closely with the interdisciplinary team of designers, developers, program managers, scientists and architects to research and inform the path for the next generation of intelligent experiences. As a Senior Design Researcher, you will have the opportunity to employ the wide range of research methodologies including explorative and formative, moderated and unmoderated, qualitative and quantitative protocols. You will have the opportunity to contribute new methods, patterns and practices to the User Research community within the AI Architecture and Strategy Group and Microsoft.

The successful candidate will need to think strategically, have strong research practices, and be able to target and present research findings to the variety of different audiences. You will need to be able to juggle multiple deliverables – from quick tests to longitudinal studies, fitting schedule of the agile development team, customer deployment dates and product planning roadmaps with shifting priorities. Additionally, you will need to be detail oriented and thorough in your approach to the research protocol, but flexible enough to work within time and product constrains. Most importantly, you will need to be a passionate advocate for users and able to demonstrate how User Research leads to measurable business value.

Your experience should demonstrate ability to handle research approach to complex and novel user experiences, creativity, leadership and excellent execution.


Required Qualifications

  • At least 5+ years of experience conducting UX/User/Design Research
  • Advanced degree in Human Computer Interactions, Human Factors or Human Factors Psychology, Psychology or Industrial Engineering
  • Solid knowledge of the landscape of user research methodologies – best practices and hands on experience with usability studies, UX Scorecards, interviews, surveys, card sorts etc.
  • Experience with planning, executing and analyzing qual, quant and mixed method studies
  • Proven track record of driving impact through delivering actionable insights and follow through to their implementation
  • Strong aptitude for learning new technologies is a must. Strong written and oral communication skills are required

Preferred Qualifications

  • Preference will be given to candidates who have experience with User Research in AI space

Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request via the Accommodation request form.

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