Director, Deposit Products Fraud and Customer Protection

Last updated one month ago
Location:Riverwoods, Illinois

Discover. A brighter future.

With Discover, you’ll have the chance to make a difference at one of the world’s leading digital banking and payments companies. From Day 1, you’ll do meaningful work you’re passionate about, with the support and resources you need for success. We value what makes each employee unique and provide a collaborative, team-based culture that gives everyone an opportunity to shine. Be the reason millions of people find a brighter financial future, while building the future you want, here at Discover.

Job Description

Discover Financial Services is a direct banking and payment services company with one of the most recognized brands in U.S. financial services. Since its inception in 1986, the company has become one of the largest card issuers in the United States. The company issues the Discover card, America's cash rewards pioneer, and offers private student loans, personal loans, home equity loans, checking and savings accounts and certificates of deposit through its direct banking business. It operates the Discover Global Network comprised of Discover Network, with millions of merchant and cash access locations; PULSE, one of the nation's leading ATM/debit networks; and Diners Club International, a global payments network with acceptance in 190 countries and territories.

Discover’s vision is to be the leading direct bank and payments partner and its mission is to help people spend smarter, manage debt better and save more so they achieve a brighter financial future.

At Discover, be part of a culture where diversity, teamwork and collaboration reign. Join a company that is just as employee-focused as it is on its customers, and which is consistently awarded for both. We’re all about people and our employees are why Discover is a great place to work. Be the reason we help millions of consumers build a brighter financial future and achieve yours along the way with a rewarding career.

The Position:

Leads the fraud strategy and prevention capabilities ad is responsible for leveraging innovative solutions to protect the Company from unnecessary risks while providing customers with a positive experience. Assesses enterprise-wide fraud initiatives and strive to achieve an appropriate balance between risk and return. Partners with other areas within DFS to define the road-map, enhance existing programs, and drive to best in class tools and practices.

Key Responsibilities:

  • Partners with the value streams and lines of business on delivering new products and plans with appropriate risk controls and customer experience. Partners with the modeling team to implement new Machine Learning models and with Operations team to develop and execute on appropriate policies and procedures to service our customers

  • Leverages new data and feature to design new and enhanced strategies and refine existing strategies with the aim of minimizing fraud losses while delivering a seamless customer experience.Develops appropriate scorecard and early warning triggers to monitor effectiveness of strategies

  • Identifies and leverages new and existing data sources and builds new features that enable implementation of enhanced strategies

  • Identifies new and emerging risks in order to develop and execute appropriate crossfunctional road-maps

  • Communicates performance, exposures, threat initiatives and customer experience appropriate to level

  • Coaching and developing a team of high performing talent to succeed in their current roles and their careers at Discover

Qualifications:

  • Masters in Business or related field

  • 10+ years experience in consumer banking, consumer lending, financial services, risk management or related

  • 4+ years deposit fraud, consumer fraud or related preferred

  • In lieu of education experience, 4+ years of fraud risk strategy, analytics or related experience required

What are you waiting for? Apply today!

The same way we treat our employees is how we treat all applicants – with respect. Discover Financial Services is an equal opportunity employer (EEO is the law). We thrive on diversity & inclusion. You will be treated fairly throughout our recruiting process and without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status in consideration for a career at Discover.