Implementation Consultant - Tech Touch

Last updated 18 minutes ago
Location:Atlanta, Georgia
Job Type:Full Time

Who We Are

Samsara, founded in 2015, is a leader in Industrial IoT and our mission is to increase the efficiency, safety, and sustainability of the operations that power our economy. Our solutions combine hardware and software to bring real-time visibility, analytics, and AI to operations across various industries. Samsara’s fast-growing team is headquartered in San Francisco, with offices in San Jose, Atlanta, and London. Our team has raised $930M from Andreessen Horowitz, General Catalyst, Tiger Global, Dragoneer, AllianceBernstein Holding LP, Franklin Templeton, General Atlantic, Sands Capital Management and Warburg Pincus LLC.

At Samsara, we welcome all. All sizes, colors, cultures, sexes, beliefs, religions, ages, people. We depend on the unique approaches of our team members to help us solve complex problems. We are committed to increasing diversity across our team and ensuring that Samsara is a place where people from all backgrounds can make an impact.

About the Role

In this role, you will be responsible for helping customers in Samsara’s Commercial segment implement and adopt our IoT solutions for their fleet and industrial assets. Picking up where our sales teams leave off, you will own the customer relationship and ensure a successful deployment of Samsara's solution. You will work with customers across a range of industries including trucking / transportation, food & beverage, passenger transit, towing & moving and many others. In this role, you will specifically support our commercial customers going through a digitized onboarding process. Your role will require industry-standard risk-based intervention methods and a 1:many approach to virtual training to ensure successful adoption of the Samsara solution. As an Implementation Consultant you will help our customers learn the Samsara system, troubleshoot issues, and ensure a successful customer relationship.

Your role will be cross-functional in nature, working alongside and connecting Sales, Support, Marketing and Product, enabling you to experience multiple aspects of a hyper-growth company from within. Since Samsara is a fast-growing company with an emerging IoT technology, you can expect this role to evolve over time, with opportunities to take on increasing levels of responsibility and impact our growth.

This role requires exceptional customer-facing communication skills, the ability to quickly understand a customer's business, and comfort explaining technology products to all types of users. In addition to this, you will champion, role model, and embed Samsara’s cultural principles (Obsess Over the Customer, Build for the Long Term, Growth Mindset) as we scale globally and across new offices. It is based in our Midtown Atlanta office.

An Ideal Candidate has the following skills:

  • Communication: Ability to run training sessions, demonstrate Samsara’s technology, and work through challenges with entrepreneurs and managers from numerous types of businesses.

  • Organization: Ability to juggle multiple customer engagements in parallel and work cross-functionally to deliver an exceptional experience for our customers.

  • Technical Aptitude: Ability to deeply understand the Samsara platform’s capabilities and explain them to customers of all types.

  • Bachelor’s or Master’s degree required.

  • Fluent / conversational Spanish is a bonus

Benefits

Working at Samsara has its perks: for all global employees, we provide private medical and dental insurance plus growth and development opportunities, as well as regular virtual team and company events. In the US we offer flexible vacation time, EMEA employees receive 25 vacation days plus national bank holidays. Post-COVID we’ll be back in our global offices with numerous in-office perks.

Regarding COVID-19

With the spread of COVID-19, Samsara's global offices will remain closed until further notice with the exception of employees that require access to hardware and lab equipment.

Our primary concern is for the health and well-being of our employees as well as candidates. We have transitioned all interviews and onboarding to be conducted virtually via Zoom video conferencing. Employees are also able to work from countries and states where Samsara is a registered entity through June 2021. All employees are expected to return to our offices when they reopen with the exception of field-based roles.

If you have any questions or concerns before applying, feel free to contact us at jobs@samsara.com.