Sr. CRM Consultant-Federal

Last updated 15 days ago
Location:United States
Job Type:Full Time

Microsoft is on a mission to empower every person and every organization on the planet to achieve more. Our culture is centered on embracing a growth mindset, a theme of inspiring excellence, and encouraging teams and leaders to bring their best each day. Growth mindset encourages each of us to lean in and learn what matters most to our customers, to create the foundational knowledge that enables us to make customer-first decisions in everything we do. In doing so, we create life-changing innovations that impact billions of lives around the world. You can help us achieve our mission.

Microsoft Federal

Microsoft Federal delivers a single unified organization centered around our customer: All critical customer functions are brought under the same organizational umbrella. Bringing together the breadth and depth in our space with a razor sharp focus on serving the U.S. Government. Our federal customers’ expectations of how to contract, interact, and partner with us are changing, and they need to evolve at the pace of the private sector. Launching a nimble, empowered organization with comprehensive resources allows us to work hand in hand with our customers to accelerate their technology innovation, whether through R&D or through direct contracting.

Microsoft Federal serves the U.S. Government (USG), allowing Microsoft to support the growing government business. The organization supports the capabilities and requirements to service USG through direct sales, contracting, and billing with the USG. Microsoft Federal entity will meet obligations of manage contracts with the USG through six business teams and three enablement teams.

We are committed to empowering our teams, building upon our strategic investments, and delivering the technology to achieve federal missions. As our federal customers pursue their work, from defending the nation, to serving its citizens in challenging times, they look to Microsoft to help them innovate, and they expect end-to-end engagement tailored to their needs.

Microsoft has been committed to and continues to heavily invest in supporting our Federal Government. Microsoft Federal offers our full spectrum of products and services, including hardware, software, online products, and consulting and services.

Join us and be one who helps to empower the US government! That’s incredible reach. When you combine that with your own inspiration, plus the freedom and support to make your ideas happen, you can make a huge impact.

Working at Microsoft

We are part of a diverse and multi-cultural team of customer focused and results-driven influencers. With a growth mindset, curiosity, and collaboration at its core, the domain leverages the unique talents and skills of all individuals to drive success and deliver results.

This is your opportunity to work and learn with the foremost Microsoft Dynamics 365 CRM experts on a variety of projects, technologies, and geographies. At Microsoft you will be provided with a range of opportunities for professional and personal development across all our technologies and business. As a member of the Microsoft's Business Applications Domain, you will work on large transformational and complex customer projects across the US making a difference in millions of people's lives.

Microsoft Services

Microsoft Services' mission is to lead and serve Microsoft's customers and partners as they realize their full potential through Microsoft software and services. Microsoft Services and its partners bring the deepest expertise of Microsoft solutions—from enterprise planning to deployment and support—helping our customers innovate to strategic advantage in their respective industries.

The Consultant Role

The Microsoft Services Consultant delivers technical solutions to customers allowing them to maximize their investment in Microsoft technologies. Building upon solid IT project experience relative to their level, the consultant leads customers in the delivery / implementation of high-quality engagements around Microsoft's solution areas, technologies, services, and products in diverse client environments. The Consultant designs and develops integrated solutions understanding the relevant application development, infrastructure, and operation implications of the solution using Microsoft Sure Step methodology in complex customer environments.

Responsibilities

  • Demonstrate analysis skills and experience in principles of Dynamics 365 Customer Engagement (CE/CRM) and related technologies to provide detailed reliable options and scoping/estimates for solution implementations
  • Drive / Participate in client workshops to demonstrate product capabilities
  • Analyze customer business requirements and design technical solutions to meet business goals and objectives including functional / non-functional requirements in alignment with architectural standards
  • Disposition requirements to be addressed by out of the box features via standard configuration as well as customization including the proper customization technique
  • Support the development of test scenarios / scripts and coordinate / drive client solution testing
  • Develop appropriate requirements, design, testing and deployment quality documentation to support the solution delivery
  • Provide subject matter expertise to customers including technologies and implementation methodologies to successfully implement CRM solutions
  • Effectively work with team members including partners, customers, and leaders to proactively identify and mitigate / resolve risks and issues
  • Consume and contribute best / recommended practices, lessons learned, and intellectual property (IP) to the global Microsoft community with a focus on continuous improvement
    • Foster senior level client relationships and engage with senior level Microsoft and client stakeholders to drive solution success 

Qualifications

Required skills

  • Excellent stakeholder management, communication and executive presentation skills 
  • Knowledge of competing products / solutions and industry trends
  • Previous track record delivering a full project life cycle CRM solution using industry standard implementation methodologies (Sure Step 365, Agile and Waterfall)
  • Successfully demonstrated leadership in 5+ CRM projects for enterprise class customers  
  • Demonstrated success managing / delivering difficult conversations and driving effective solutions to business problems 
  • Functional/Technical skills including knowledge / mastery of these technologies in the context of CRM: 
    • Power Platform – PowerApps, Power BI, Microsoft Flow
    • Azure Data Storage - Common Data Service, SQL, Cosmos, Blob
    • Azure Services - Key Vault, Web Applications, Service Bus, Virtual Machines, Application Insights
    • CRM Development - Configuration, Plug-in, Workflows, JavaScript, C#, HTML
    • .NET areas / Web Applications, REST API
    • SSIS and related data migration techniques and strategies
    • DevOps - Azure DevOps, CI/CD, Unit/UI Testing

Required Experience

  • The successful candidate will have a BS/BA degree or equivalent work experience
  • 5+ years relevant work experience with CRM large scale enterprise implementations
  • The successful candidate will have relevant analysis, design, develop, test, deploy, operate implementation experience in CRM based solutions including areas such as Case Management, Sales Productivity, Citizen Services, Field Services, Project Service Automation, Customer Care, and Contact Center
  • Experience working in a Services organization in a consulting capacity is strongly preferred
  • Experience working on multi-phase global implementations is preferred
  • Travel is based on customer requirements. Typically, over the duration of a work week, this is 3 nights in a hotel, 4 days on-site with the customer, and the 5thday working remotely from a home office
  • Fluent English verbal and written communications skills are a must

The successful candidate must be a U.S. Citizen. Citizenship Verification: This position requires verification of US Citizenship to meet federal government security requirements.

Cloud Screening: Candidates must be able to successfully complete and pass a Microsoft Cloud background screening. Required Cloud Screenings will be administered on a recurring bi-annual basis.

Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request via the Accommodation request form.

Benefits/perks listed below may vary depending on the nature of your employment with Microsoft and the country where you work.