Operations Program Manager

Last updated 6 days ago
Location:Redmond, Washington
Job Type:Full Time

Organization Summary:

If you love the pursuit of excellence and are inspired by the challenges that come through driving innovations that impact how the world lives, works and plays, then we invite you to learn more about Microsoft Business Operations - and the value we deliver across Microsoft and to our customers and partners. We offer unique opportunities to work on interesting global projects in an environment that appreciates diversity, focuses on talent development, recognizes, and rewards great work. The Enterprise, Protect, Intelligence and Compliance (EPIC) Operations Team is looking for an experienced Compliance Manager to help protect Microsoft, identify, and resolve control gaps and proactively solve business issues.

Position Description:

This compliance role provides a great opportunity to experience Microsoft E2E, to partner across organizations and to operate at a global scale. You have deep experience in business program management. You love the challenge of solving big, bold problems. You see opportunities when others see failures. You are a great communicator, able to customize your message to many layers in a large Corporation and you are comfortable delivering difficult messages when required. You are a strategic thinker (big picture) with ability to connect the dots and you have an ability to go immediate to ground level details. You are tenacious in unearthing risks and mitigate them proactively, engaging whoever you need for support to do this. You will own relationships with various Business, Operations, Finance and IT groups in understanding existing processes and systems supporting the end-to-end execution of your program, drive improvements to the same and support definition of future state requirements.

As a compliance manager you will help keep the legal and ethical integrity of Microsoft intact through policy enforcement and program review to make sure all departments of a business are complying with the policies. This role will be an integral part of the team responsible for enabling the organization to put analytics at the heart of Microsoft Partner Incentive Operations.  

We’re seeking an energetic, curious self-starter with an analytical disposition who thrives on tackling significant business problems and influencing decision makers at all levels.


Develop a deep understanding of our businesses to help identify potential risks and control gaps and develops mitigating strategies to minimize risks.

Understand the overall fraud and risk landscape in the incentives space based on past/current audit findings and peer feedback from audits in other areas of the company. Assess compliance and operational risks for new and existing programs and provides input to mitigate risks as well as developing controls to monitor unmitigated risks.

Understand MS policies and advise teams on best way to resolve any issues with privacy, security, and other incentive specific issues.

Develop and maintain Business Continuity & Business Recovery Plans for organization.

Proactively manage audit and readiness prep. This includes holding pre-audit workshops, mock audits focusing on past/current IA observations & findings, regularly syncing with IA throughout the year and owning MAPs for mock audit findings as well as IA findings.

Be primary POC during audit planning and initial IA engagement as well as escalation point during audits.

Document & communicate self-identified issues/risks/observations and drive remediation efforts.

Influence and guide creation of Management Action Plans (MAPs), remediation efforts and response mechanisms to address audit recommendations and observations.

Continue growing knowledge in the privacy/compliance space via corporate & industry trainings/seminars/articles.

Demonstrate thought leadership in driving significant improvements in MIO Continuous monitoring program to drive effectiveness, drive cost and effort optimization.

Partner with the engineering, finance, and business stakeholders to proactively drive specific internal control-related improvements to systems and processes. Additionally, as we migrate from legacy to modern update and/or retire existing controls as well as creating new controls to better reflect reality

Work closely with the managed outsourced provider to ensure identified controls are executed and monitored according to the defined program and results are communicated and acted on appropriately

Support internal and external audit coordination efforts and work closely on designing and implementation of controls that mitigates risks

Protect company/Partners by completing test audits; ensuring compliance with regulations and internal controls; recommend improvements in internal control structure.

Communicate Privacy and Compliance risks identified in my org to my privacy/compliance peers across the company.

Ensure documentation and process flow of our detailed processes to support Tier 1 and 2 SOX controls are completed according to guidelines, and updated periodically to reflect business changes.

Work within the Microsoft Privacy and Compliance teams/orgs to understand and identify risks in other areas of the company that may be relevant in our area

Lead the design and implementation of Compliance Controls in existing and new programs and systems in MIO

Liase with broader Finance, Privacy, Risk and Compliance community to provide input and build out the MIO Compliance roadmap for scale and new businesses

Conduct annual MIO Risk Assessment/Management activity to identify emerging risks beyond our current risk profile, prioritize key findings, develop appropriate risk responses and implementation plans

Partner with other LOB Controls & Compliance managers to proactively identify program risks and control gaps

Lead the improvement of the current MIO Compliance Program to evolve best practices for risk management and compliance

Drive annual Controls Standards refresh and continuously assess alignment with current programs, new emerging programs work with a high degree of autonomy.

Proficient in designing and influencing IT General Controls and Application Controls as more programs in MIO move to the modern platform


Basic Qualifications:

  • 5+ years of relevant work experience in privacy, audit, compliance, investigations, operations, risk, finance, or similar roles
  • Bachelor’s degree required or equivalent combination of experience

Preferred Qualifications:

  • 3+ years of demonstrated Project Management experience
  • Have strong understanding of Microsoft's business, product, and technical strategies, and proven cross-group project leadership and management skills.
  • Strong experience in managing through audit and compliance issues.
  • Proven program management and project management experience.
  • Strong written/oral communication skills required along with desire and ability to communicate with business leaders through all levels of the organization.
  • Strong experience using Data analytics and Data Management. Proficient BI reporting including both Excel and Power BI.
  • Knowledge of SOX controls testing process and continuous monitoring.
  • Conflict/negotiation management experience and ability to influence without authority.
  • High energy individual with a “can do” attitude.
  • Strong end to end thinking with process orientation; ability to develop enterprise-wide solutions.
  • Core Competencies:  Problem Solving, Planning, organizing and coordination, Cross-Group Collaboration, influence without authority.

Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request via the Accommodation request form.

Benefits/perks listed below may vary depending on the nature of your employment with Microsoft and the country where you work.