Senior Program Manager

Last updated 7 days ago
Location:Redmond, Washington
Job Type:Full Time

Our team delivers business applications for the Commercial Endpoint Management Customer Experience Engineering (CEM CxE) group within Microsoft. We are building our applications running on Azure & Dynamics CRM that pull together data from various sources, enabling us to effectively coordinate our engineering interactions with customers and analyze feedback for action.  Our team innovates quickly and works closely with our partners and internal users in an agile, high energy environment. This is an opportunity to collaborate with diverse CXE and engineering teams on enabling end-to-end business scenarios using cutting-edge cloud-based technologies to solve challenging problems. If that sounds thrilling, please come, and talk to us!


We are looking for a Program Manager who will help define the features, collaborate across disciplines, and drive the execution plan for critical features within our existing Dynamics 365 Customer Engagement system. The right candidate will possess a strong Program Management background, will have demonstrated experience creating, evolving, and communicating feature area specifications, proactively manage upstream and downstream dependencies, will overcome obstacles, and will have a well-rounded technical background on data engineering and preferred knowledge/experience on Dynamics CRM and PowerApps, logic apps, Azure Data Factory and other integration tools. The role also requires working with vendor teams, available onsite and offshore to deliver required features.


Required Qualifications:
3+ years of Engineering or Program Management experience
1+ years of Technical Program or Product Management experience in data related technologies
Great understanding of Dynamics 356, Power Platform and CRM design is essential for this position.
A background driving features from start to finish - definition, scope/prioritization, creating functional specs, driving feature teams, incorporating feedback
Great organization, time management, focus, and project management skills
Excellent verbal and written communication skills
Demonstrated success building strong relationships and delivering results in cross-group projects.
Is customer obsessed and passionate about creating great end user experiences.

Preferred Qualifications:
Working experience with vendors and offshore team management.

Ability to meet Microsoft, customer and/or government security screening requirements are required for this role. These requirements include, but are not limited to the following specialized security screenings:

Microsoft Cloud Background Check: This position will be required to pass the Microsoft Cloud background check upon hire/transfer and every two years thereafter.

Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request via the Accommodation request form.

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