Sr. Business Program Manager -WW Business Desk

Last updated 8 hours ago
Location:Atlanta, Georgia, Boston, Massachusetts, Dallas, Texas, New York, New York, Redmond, Washington, Reston, Virginia, Sunnyvale, California
Job Type:Full Time

Sr. Program Manager – Microsoft Worldwide Business Desk

Are you looking for the rare opportunity to drive high visibility programs delivering the vision of “One Microsoft”? Do you have experience in Finance, Licensing, Commercial Management, Premier or Unified Support? Join the Microsoft Worldwide Business Desk team charged with driving Commercial Management programs, and related strategies for the Microsoft Support business. The Services Commercial Management (SCM) team is looking for an experienced Program Manager to drive commercial management programs for the Worldwide Business Desk and specifically Microsoft’s Support business (aka Premier & Unified). What is Commercial Management? It is both the identification and development of business opportunities, and the development of the commercial processes, tools and governance to effectively execute. For Microsoft’s $3b Support business specifically; driving the future state evolution and digitization of its commercial contracting, partnering with business stakeholders to drive joint strategies to mature and scale its commercial concessions, and driving toward a common commercial framework between Support and Licensing.

This role comes in at a critical evolutionary phase for Microsoft’s WW Business Desk and Support businesses. The opportunities for impact are endless.

How do we work?

  • We value fast-iteration and adaptation.
  • We see ambiguity and complexity as opportunities to drive clarity and simplification.
  • We believe in autonomy, mastery, and purpose.
  • Our teams are self-managing. We work in cross-discipline and global teams - always.
  • We measure ourselves on delivery of value, period.
  • We keep the shark moving forward - always.


Key Responsibilities:

  • Developing strong business relationships with key internal stakeholders in WWBD and our Support partners (CE&S, CSU) to clearly understand their business goals, challenges, and priorities. Providing input to strategic thinking and planning for new initiatives and related business models/systems.
  • Devising and driving strategic projects, most notably the scale and lifecycle management for Support’s commercial concessions (legal, financial, delivery, sales), as well as the future state evolution of Support’s commercial contracting model.
  • Delivering value through structured program principles; the iron triangle of scope/schedule/budget, risk management and reporting.
  • Persona and stakeholder mapping. Important given the course of evolution underway between Support and WW Business Desk.
  • WW Business Desk representative in organizational policy, process, governance and systems design discussions.
  • Identifying, prioritizing and driving commercial process optimization and standardization for scale
  • Change management lead and SME for initiatives impacting both WW Business Desk and Support, where applicable.
  • Engaging with internal SCM and WW Business Desk stakeholders to prioritize and source projects/initiatives as well as capacity as needed.



  • Minimum of 5 years of either working in Microsoft’s Support business (CE&S) or in Commercial disciplines; contracting, offerings, pricing, strategy.
  • Minimum of 5 years of Program Management; proven ability to drive programs from small to very large/strategic.
  • Strong strategic leadership and analytical skills, including ability to assess critical risks and trade-offs.
  • Demonstrated flexibility - willing to fill in the gaps rather than relying on others where necessary.
  • Demonstrated ability to seamlessly manage across disciplines, consumers, engineering, compliance, BI, legal, business strategy and others.
  • Strong competency in Microsoft Office. Should go without saying.
  • Bachelor’s degree in Business, CS or related discipline
  • Microsoft Services – Support or MS Volume Licensing experience preferred.
  • PMP certification or SCRUM Master experience preferred. SCRUM is not just for software anymore.
  • Creative and innovative thinking preferred. We want someone compelled to think around corners and challenge the status quo.

Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request via the Accommodation request form.

Benefits/perks listed below may vary depending on the nature of your employment with Microsoft and the country where you work.