Business Program Manager

Last updated one month ago
Location:Bellevue, Washington
Job Type:Full Time

Cross-Category Empowerment Program Manager: WW Category Enablement Team

At Microsoft, our mission is to empower every person and every organization on the planet to achieve more. In Consumer Channel Sales & Marketing (CCSM) our purpose is to create value with our partners, to market and sell innovative consumer solutions powered by Windows, Office, Surface, and Xbox.  We are positioned right at the intersection of customers, hardware partners, and channel partners. You will have the opportunity to be on the frontlines of industry transformation and play a pivotal role in driving growth for one of Microsoft’s biggest businesses.

The WW Category Management Team has an opening on the Category Enablement team for a Category Empowerment Program Manager. The purpose of the Category Enablement team is to amplify and accelerate the product category lines of business (LOB) – Windows, Surface/PCA, M365, and Gaming lines of business. We do this by promoting cross-category collaboration and coordination with structure, guidance, while furthering a transformation mindset. We do this by leading initiatives across Category, Channel Marketing, and Channel Sales to positively influence organizational performance and future capabilities.

Role Purpose
As the Cross-Category Empowerment PM, your role is to increase the WW Category team’s ability to influence others by leveraging data and analytics to drive scalable decision-making. By working closely with the product category lines of business (LOB), you will develop entrepreneurial approaches that will globally:

  • Identify areas of cross-LOB opportunities and create processes to ingest data from multiple sources (data, stakeholders and regions), design structure, and create outputs to drive scalable execution of events that affect multiple categories, e.g. structured Correction of Error (COE) anticipation/execution lans, implement a communications strategy to amplify learnings across the LOBs.
  • Support the acceleration of the future-focused, business Transformation initiatives in close collaboration with the Transformation Lead. Develop and establish financial tools and frameworks so that initiative owners can drive scalable, financially sound actions, from assessment, pitch, performance tracking, and sharing insights. This will include developing standardized approaches and processes, portfolio management, modelling, assessment/prioritization, business case development, strategic storytelling, and pitching.
  • Represent Category for cross-LOB initiatives, such as Granularity of Growth (investment profitability), to work with cross-functional stakeholders to provide strategic guidance for the development of financial tools. In addition to Granularity of Growth, examples also include v-team representation on cross-functional projects to provide an active Category perspective to influence the development of tools, processes, and financial/operational projects that capture Category’s perspectives and address Category’s needs.


Role Functions

Drive processeswith financialacumen,creating buy-in and accountability withmultiple cross-functional stakeholders toincrease the team’sability todirectdata-driven decisions:

  • Granularity of Growth (GOG)GOGgivesus the ability tovisuallyassessthe spendeffectiveness ofourinvestments.Withoptimized spend, we arepoisedtorealize investment savings.
    • Drive theCategory perspectivetoinfluence anddevelop thenext phase of Granularity of Growth;evolve the Power BI (PBI) dashboard toincorporateLifetime Value (LTV)and key KPIsby partner,region, andcountry.
    • Amplify value messaging for GOG to enable higher rates of usage and adoption acrossWW and Region teams inCCSM.
  • Support Growth /Transformationinitiativesin addition to spending effectively,we arealigned tothe broaderneed tokeep our business future-focused andthinking about long-term relevancy.
    • Establish financial frameworksforinitiative ownerstodriveaction on initiatives, from assessment,modelling,performancetracking, anddevelopinginsights.
    • Boosttheefficacy ofinitiative ownersby developingscaledprocesses, such asbusiness case development,strategic storytelling, andpitching.
  • Consolidatedata requirementsto turn CCSM intoasubscriptionsengine-create a one-stop shopto centralize data,learnings, and insightstoelevate our ability toturninsights into action.
    • Establish PBIDashboard/PBI Appsto createuser-aligned viewsfor allWWandregionalteams.
    • Direct the evolution of the PBI/PBA tostay ahead of changing market dynamicsand needs.

Key Competencies:

  • Financial acumen: experience and rigor in the management of metrics, initiatives, and priorities.
  • Organizational agility: skillfully navigate and create productive relationships within a complex organization to reach a goal or objective.
  • Strategic thinking and strong problem-solving ability: succinctly articulate problem statements, approach complex problems with a structured outlook, and effectively drive multi-stakeholder teams towards a goal.
  • Proven communication skills: drive recommendations and land priorities across organizational boundaries.
  • Operational excellence: experience establishing, implementing, and refining programs, tools and processes that an organization can uniformly use to execute initiatives.


  • 5+ years' experience in sales operations program management in a large, matrixed sales organization.
  • 3+ years of experience project management experience.
  • B.S./B.A preferred and/or experience in relevant fields (e.g.: business, marketing, information technology, operations, finance) or MBA highly desired.
  • Strong cross-group collaboration skills and ability to drive results through influence and impact.
  • Strong analytical and critical thinking skills.
  • Strong communication and presentation skills.
  • Ambitious, self-starter, thrives in a fast-paced, ambiguous environment, effectively manages priorities.
  • Must be able to work independently, handle multiple projects in a fast-paced environment, as well as negotiate and collaborate effectively.

Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request via the Accommodation request form.

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