Principal Program Manager

Last updated 21 days ago
Location:Redmond, Washington
Job Type:Full Time

WebuildWindowsVirtual Desktop-one of Microsoft’s fastest growing services in Azure.We help organizations around theglobeenable remote work through hosting Windows applications and desktopsin thecloud, andprovidingaccesstothem from any device, anywhere.We servethousands of the world’s largest organizationsspanning commercial, government, and education sectors.

Responsibilities

The Windows Virtual Desktop team is looking for an experienced PM leader to help build and toneourteam’scustomer obsession muscle. As a fast-growing service that supports boththe Azure and M365 businesses, wehave awealthof customer touchpointstodraw uponas we improve the service.

Onour team you will:

  • Createandmaintainteam-wide working relationshipswith keycustomer experiencepartnersincludingAzure Global,WVDGlobal Black Belts,M365CATteam,Fast Track,andSupport.
  • Establishbestpractices across WindowsVirtualDesktopPM team forgatheringcustomer&partnerinputtodrive prioritization inourproduct plans.
  • Formalize a rhythm of customer & partner connectionacross the team.
  • Driveconsistency inrepresentingthe voice of our customers in internal team reviews andexecdiscussions.
  • Ensureourmost engagedcustomers have clear lines ofcommunication with theteam with a focus on quality of service and drivinglong termgrowth.

You are a great fit for us if you:

  • Believe in making data-driven decisions through telemetry, surveys, and by talking directly to customers, sales, and marketing.
  • Loveworking in an environment where you are constantly learning anditeratingquickly.
  • Haveexperiencedriving customer insights with large enterprise customers or enterprise focusedISVs.

Qualifications

Requiredqualifications

  • Bachelor's Degree in Computer Science, Engineering, or related fields
  • 10+ years of Program/Technical Product Management experience
  • Passion and experience for solving enterpriseproblems
  • Experience working with customers and driving productrequirements
  • Strong problem-solving and communication skills
  • Ability to dive into details and drive decisions to resolveissues

Useful Experience

  • UsingAzure-based services
  • Leading customer advisory programs
  • Writing clear andconcisetechnical documents
  • Public speaking on technical topics