Federal Capacity Analyst

Last updated 8 days ago
Location:Washington, District of Columbia
Job Type:Full Time

Microsoft is on a mission to empower every person and every organization on the planet to achieve more. Our culture is centered on embracing a growth mindset, a theme of inspiring excellence, and encouraging teams and leaders to bring their best each day. Growth mindset encourages each of us to lean in and learn what matters most to our customers, to create the foundational knowledge that enables us to make customer-first decisions in everything we do. In doing so, we create life-changing innovations that impact billions of lives around the world. You can help us achieve our mission.

Microsoft Federal delivers a single unified organization centered around our customer: All critical customer functions are brought under the same organizational umbrella. Bringing together the breadth and depth in our space with a razor sharp focus on serving the U.S. Government.​ Our federal customers’ expectations of how to contract, interact, and partner with us are changing, and they need to evolve at the pace of the private sector. Launching a nimble, empowered organization with comprehensive resources allows us to work hand in hand with our customers to accelerate their technology innovation, whether through R&D or through direct contracting. ​

Microsoft Federal serves the U.S. Government (USG), allowing Microsoft to support the growing government business. The organization supports the capabilities and requirements to service USG through direct sales, contracting, and billing with the USG. Microsoft Federal entity will meet obligations of manage contracts with the USG through six business teams and three enablement teams.

We are committed to empowering our teams, building upon our strategic investments, and delivering the technology to achieve federal missions. As our federal customers pursue their work, from defending the nation, to serving its citizens in challenging times, they look to Microsoft to help them innovate, and they expect end-to-end engagement tailored to their needs.​

Microsoft has been committed to and continues to heavily invest in supporting our Federal Government. Microsoft Federal offers our full spectrum of products and services, including hardware, software, online products, and consulting and services.

Join us and be one who helps to empower the US government! That’s incredible reach. When you combine that with your own inspiration, plus the freedom and support to make your ideas happen, you can make a huge impact.

Responsibilities

The Federal Capacity Analyst is responsible for the performing capacity analysis across all dimensions of Federal capacity needs and providing insights and recommendations to optimize business performance. In this role, you will work alongside our Federal Capacity Planning and Resource Management functions, along with key business leaders to produce and deliver meaningful insights for the Federal business. You will support your business stakeholders to move from plan to execution and contribute to our financial forecasting and execution planning of the business.

Responsibilities
Contribute to annual/quarterly demand and supply plans for the Support and Consulting businesses
Contribute to the building of a bottom-up view of Demand and Supply Gaps (Red Pockets) with recommendations for gap closure
Contribute to the deliverables of the Federal Capacity Planning and Management function through activities such as:

Prepare and publish insights, clarify metrics, resolve disconnects and errors
Partner with Federal Leaders and business manager to provide commentary
Deliver Solution Area/Team level business insights on demand and capacity
Support monthly and adhoc demand & capacity analytics requirements
Collaborate with diverse set of stakeholders such as across MS Federal in creation and delivery of Federal capacity insights.

Qualifications

Ideal candidates should have 5+ years of experience in areas related to analysis of services delivery organization with related experience in planning, analytics, finance and operations etc., and should be self-motivated, confident in working with executives and comfortable working in a matrix organization. The candidate need to be able to achieve results through influence across multiple organizations.

Bachelors in business, information technology, Finance, Operations or related field, and/or equivalent experience


Proven stakeholder management skills, especially in cross organizational matrixed teams. US Federal / Public Sector experience is a plus.

Demonstrated business acumen, being able to understand how business program and operations management
links to key business objectives for a services delivery organization
Ability to effectively prioritize and coordinate multiple work streams of activities
Knowledge and understanding of the financial and operational functions of a service delivery organization (i.e., budget, time logging, optimizing cost, escalation processes, invoicing, capacity management)
Ability to develop strong, productive relationships with colleagues and management to meet targeted objectives
An analytical mindset with the ability define metrics, reports, interpret results, and make recommendations on appropriate courses of action
Expert-level Power BI, Excel and other analytical toolsets skills and experience
Excellent communication, collaboration, organizational, time management, presentation, and writing skills

The successful candidate must be a U.S. Citizen. Citizenship Verification: This position requires verification of US Citizenship to meet federal government security requirements.

Cloud Screening: Candidates must be able to successfully complete and pass a Microsoft Cloud background screening. Required Cloud Screenings will be administered on a recurring bi-annual basis.

Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request via the Accommodation request form.

Benefits/perks listed below may vary depending on the nature of your employment with Microsoft and the country where you work.