Federal Services Capacity Planner

Last updated 12 days ago
Location:Washington, District of Columbia
Job Type:Full Time

Microsoft is on a mission to empower every person and every organization on the planet to achieve more. Our culture is centered on embracing a growth mindset, a theme of inspiring excellence, and encouraging teams and leaders to bring their best each day. Growth mindset encourages each of us to lean in and learn what matters most to our customers, to create the foundational knowledge that enables us to make customer-first decisions in everything we do. In doing so, we create life-changing innovations that impact billions of lives around the world. You can help us achieve our mission.

Microsoft Federal delivers a single unified organization centered around our customer: All critical customer functions are brought under the same organizational umbrella. Bringing together the breadth and depth in our space with a razor sharp focus on serving the U.S. Government.​ Our federal customers’ expectations of how to contract, interact, and partner with us are changing, and they need to evolve at the pace of the private sector. Launching a nimble, empowered organization with comprehensive resources allows us to work hand in hand with our customers to accelerate their technology innovation, whether through R&D or through direct contracting. ​

Microsoft Federal serves the U.S. Government (USG), allowing Microsoft to support the growing government business. The organization supports the capabilities and requirements to service USG through direct sales, contracting, and billing with the USG. Microsoft Federal entity will meet obligations of manage contracts with the USG through six business teams and three enablement teams.

We are committed to empowering our teams, building upon our strategic investments, and delivering the technology to achieve federal missions. As our federal customers pursue their work, from defending the nation, to serving its citizens in challenging times, they look to Microsoft to help them innovate, and they expect end-to-end engagement tailored to their needs.​

Microsoft has been committed to and continues to heavily invest in supporting our Federal Government. Microsoft Federal offers our full spectrum of products and services, including hardware, software, online products, and consulting and services.

Join us and be one who helps to empower the US government! That’s incredible reach. When you combine that with your own inspiration, plus the freedom and support to make your ideas happen, you can make a huge impact.


The Federal Capacity Planner is a critical member of the Federal Capacity Planning and Management team and is focused on landing a robust delivery plan, in keeping with the fiscal plan & quarterly capacity forecasting for the Services business.


Deliver robust annual/ quarterly delivery planning (demand and capacity plans) for Microsoft Federal Services roles including Customer Engineer, CSAM, Architect, Consultant and Project Manager. Delivery Planning includes Demand and Capacity planning covering levers/efficiencies like delivery mix, resource mix, role mix, utilization, billable/non- billable roles etc.,
Collaborate with Finance teams to ensure productivity levers reflect in the cost and work hand in glove to deliver the plan as well as forecast. Also, deliver insights on business performance and outlook through the year
Collaborate with a diverse set of stakeholders such as Federal Leaders, Federal Finance, Central Planning team, Integrated Planning team, Sales Finance team and act as a trusted advisor to Federal Leadership during the Annual Budget & Quarterly CFO planning cycles.
Provide forward looking business visibility based on advanced statistical analytics, predictive models and deep insights (Scenario modelling, Trend Analysis, Correlations/ Knowledge Discovery, Machine Learning, Statistical Forecasting, Early Warning System etc.).
Ability to handle large, complex and disparate data sets; build models ground up, interpret the story behind the numbers and syndicate the output with broader set of stakeholders.
Identify trends and inconsistencies in data to provide inputs to improve the models and outcomes. Present data-driven analyses to solve complex business problems.
Provide analytics and insights to the business leaders to have consequential business review rhythms (QBR/ MBR) by closely monitoring the Key Performance Indicators, Critical Success Factors, Scorecard Metric, Cost and Productivity levers, Sales Motion, Leading/ Lagging Indicators, Red Pockets, Root Cause Analyses, Recovery Plans, Investments/ ROIs. Enable the business leaders on Governance, Control and Compliance aspects.
Have a growth mindset, act as an entrepreneur that drives business impact, and continuously learn and innovate. Actively contribute and build strong collaboration within diverse and virtual teams. Remain action oriented and be able to build and deliver strong results through others beyond the team as well.

Key Success Criteria and Competencies required

Future orientation balanced with current state through strategic and systems thinking and a global mindset
Influencing stakeholders to achieve impact through collaboration, presence and strong communication skills
Judgment based scoping of problems by identifying key issues, inputs, stakeholders, and outcomes. Applies a broad functional knowledge base to solve problems with confidence and persuades others.
Dealing with Ambiguity
Change Management
Analytical problem solving


Ideal candidates should have 7+ years of experience in areas related to Services Planning, modeling and services delivery etc., and should be self-motivated, confident in working with Senior Leaders and comfortable working in a matrix organization. The candidate need to be able to achieve results through influence across multiple organizations.
Bachelors in business, information technology, Finance , Operations or related field, and/or equivalent experience
Proven stakeholder management skills, especially in a cross-organizational matrixed teams
A strong business aptitude coupled with an affinity or appreciation for technology and the advancement of technology in thriving organizations
Ability to effectively prioritize and coordinate multiple work streams of activities
Knowledge and understanding of the financial and operational functions of a delivery organization (i.e., budget, time logging, optimizing cost, escalation processes, invoicing, capacity management)
Ability to develop strong, productive relationships with colleagues and management to meet targeted objectives
An analytical mindset with the ability to define metrics, reports, interpret results, and make recommendations on appropriate courses of action
Excellent communication, collaboration, organizational, time management, presentation, and writing skills
Proactive, self-motivated, and team-oriented with strong capabilities to lead and thrive in start-up type organizations

The successful candidate must be a U.S. Citizen. Citizenship Verification: This position requires verification of US Citizenship to meet federal government security requirements.

Cloud Screening: Candidates must be able to successfully complete and pass a Microsoft Cloud background screening. Required Cloud Screenings will be administered on a recurring bi-annual basis.

Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request via the Accommodation request form.

Benefits/perks listed below may vary depending on the nature of your employment with Microsoft and the country where you work.