Senior Manager Operations Strategy - Student Loans

Last updated 17 days ago
Location:Riverwoods, Illinois

Discover. A brighter future.

With Discover, you’ll have the chance to make a difference at one of the world’s leading digital banking and payments companies. From Day 1, you’ll do meaningful work you’re passionate about, with the support and resources you need for success. We value what makes each employee unique and provide a collaborative, team-based culture that gives everyone an opportunity to shine. Be the reason millions of people find a brighter financial future, while building the future you want, here at Discover.

Job Description

At Discover, be part of a culture where diversity, teamwork and collaboration reign. Join a company that is just as employee-focused as it is on its customers, and which is consistently awarded for both. We’re all about people and our employees are why Discover is a great place to work. Be the reason we help millions of consumers build a brighter financial future and achieve yours along the way with a rewarding career.

Plans, directs, and coordinates the activities necessary to support business initiatives across the student loan organization and ensures operations expectations for timeliness, quality, and efficiency are delivered. Manages processes, operational strategies, and controls. Serves as an individual contributor to drive continual improvement and innovation, bringing about enhanced capabilities to support organizational objectives.

Responsibilities

  • Reviews operations metrics and other performance data to measure productivity or goal achievement or to identify areas needing cost reduction or program improvement.
  • Partners with business partners across the organization and the operations teams to ensure service-level agreements, quality, and efficiency goals are delivered for daily work and new initiatives.
  • Works with technology partners to ensure all systems are providing accurate and timely data.
  • Works with various business partners to build and maintain system controls.

Minimum Qualifications

At a minimum, here’s what we need from you:

  • Bachelor's Degree in Business, Communications, Operations, Management, or related field

If we had our say, we’d also look for:

Preferred Qualification

  • Master's Degree in Business, Communications, Operations, Management, or related field
  • 4+ years of experience in process management, operations, people leadership,
  • Lean, Six Sigma
  • 7+ years of Industry experience in student lending

What are you waiting for? Apply today!

And by the way, while you’re waiting to hear from us, don’t forget to check out the great benefits Discover offers.

The same way we treat our employees is how we treat all applicants – with respect. Discover Financial Services is an equal opportunity employer (EEO is the law). We thrive on diversity & inclusion. You will be treated fairly throughout our recruiting process and without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status or any other characteristic protected by federal, state, or local law in consideration for a career at Discover.

#LI-DK1

What are you waiting for? Apply today!

The same way we treat our employees is how we treat all applicants – with respect. Discover Financial Services is an equal opportunity employer (EEO is the law). We thrive on diversity & inclusion. You will be treated fairly throughout our recruiting process and without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status in consideration for a career at Discover.