Connected Customer Experience US Lead

Last updated 11 days ago
Location:Redmond, Washington, United States
Job Type:Full Time

Would you like to apply your program management and team leadership expertise to ensure an optimal connected customer experience for all of Microsoft’s enterprise customers and partners? If so, read on!

Microsoft envisions a world where passionate innovators come to collaborate, envisioning what can be and taking their careers places they simply couldn’t anywhere else. This is a world of more possibility, more innovation, more openness, and sky’s-the-limit thinking – a cloud-enabled world.

Our mission is to empower every person and every organization on the planet to achieve more. This mission is ambitious and at the core of what our customers and employees care deeply about. We have unique capability in harmonizing the needs of both individuals and organizations. We deeply care about taking our ideals and vision global and making a difference in lives and organizations in all corners of the planet.

The Chief Digital Office is the agent of change and creator of strategic enablers for the Microsoft U.S. Subsidiary (MSUS) to drive customer digital and cultural transformation through Market Making and Development, Growth Strategies and Insights, Digital Transformation and Community Leadership.

MSUS Connected Customer Experience (CCE) Lead

The Chief Digital Office (CDO) seeks an experienced delivery leadership professional to lead the ongoing transformation of the Connected Customer Experience for Microsoft US.

As Connected Customer Experience Lead in the CDO Organization, you will have the opportunity to lead, develop and land key business strategies across sales and customer success teams in MSUS to realize the full potential of the Connected Customer Experience.

This role requires the ability to lead through influence and work collaboratively across different stakeholder groups to inform, drive alignment and gain buy-in. You will manage a small team and have accountability for leading a much larger v-team of stakeholders towards a common goal.

Responsibilities

The primary responsibilities of the role include:

  • Program management of the Connected Customer Experience activities for MSUS; orchestrating issue resolution through various stakeholder groups and reporting on progress and blockers at executive levels.
  • Collaborate with stakeholders from various teams across Microsoft to drive implementation of cross-org initiatives aligned with the Connected Customer Experience vision and strategy.
  • Formulate a perspective and recommendation on Connected Customer Experience direction and strategy for MSUS, representing sales and customer success and support; provide field perspective leveraging SMEs and v-teams.
  • Contribute to the Connected Customer Experience rhythm of business (ROB), ownership of the Steering Committee and Executive review rhythms in support of the Connected Customer Experience.
  • Collaborate with the broader team of Business Program Managers and Community Leads to ensure CCE goals are aligned to community specific execution programs.
  • Build and maintain relationships and working teams with the Customer Experience and Success team, to ensure MSUS is providing feedback to the strategy and vision of Connected Customer Experience.
  • Collaborate with the Area Transformation Office in the landing of Connected Customer Experience focused initiatives. Key contributor to the MSUS Landing Framework with an eye towards streamlining communications and providing clarity to Operating Unit teams.

Qualifications

Basic:

  • 10+ years Program or Project Management experience
  • 5+ years People Leadership and Management
  • Demonstrated experience leading transformational programs including establishment of a Governance Model.
  • Leadership through Influence; ability to drive alignment with cross functional teams to a common objective and define execution priorities against objectives.
  • Change management experience and leadership approach to ensure rigorous change principles are considered in field landing activities and asks.
  • Demonstrated ability to design and execute large programs and initiatives with clear results.
  • Ability to work on multiple projects simultaneously, manage ambiguity and drive for clarity.
  • Advanced oral, written, and presentation skills

Preferred:

  • PMP Certification
  • Prosci Certification
  • BA/BS or equivalent years of experience.

Location/Travel: You may be based anywhere in the United States. You can expect limited travel, less than 10%.

Join us and be one who empowers billions! That’s incredible reach. When you combine that with your own inspiration, plus the freedom and support to make your ideas happen, you can make a huge impact on how people work and live all over the world.

Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.

If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request via the Accommodation request form.

Benefits/perks listed below may vary depending on the nature of your employment with Microsoft and the country where you work.

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