Business Applications Technical Delivery Manager

Last updated 19 days ago
Location:United States
Job Type:Full Time

Microsoft is on a mission to empower every person and every organization on the planet to achieve more. Our culture is centered on embracing a growth mindset, a theme of inspiring excellence, and encouraging teams and leaders to bring their best each day. Growth mindset encourages each of us to lean in and learn what matters most to our customers, to create the foundational knowledge that enables us to make customer-first decisions in everything we do. In doing so, we create life-changing innovations that impact billions of lives around the world. You can help us achieve our mission.

Microsoft Federal delivers a single unified organization centered around our customer: All critical customer functions are brought under the same organizational umbrella. Bringing together the breadth and depth in our space with a razor sharp focus on serving the U.S. Government.​ Our federal customers’ expectations of how to contract, interact, and partner with us are changing, and they need to evolve at the pace of the private sector. Launching a nimble, empowered organization with comprehensive resources allows us to work hand in hand with our customers to accelerate their technology innovation, whether through R&D or through direct contracting. ​

Microsoft Federal serves the U.S. Government (USG), allowing Microsoft to support the growing government business. The organization supports the capabilities and requirements to service USG through direct sales, contracting, and billing with the USG. Microsoft Federal entity will meet obligations of manage contracts with the USG through six business teams and three enablement teams.

We are committed to empowering our teams, building upon our strategic investments, and delivering the technology to achieve federal missions. As our federal customers pursue their work, from defending the nation, to serving its citizens in challenging times, they look to Microsoft to help them innovate, and they expect end-to-end engagement tailored to their needs.​

Microsoft has been committed to and continues to heavily invest in supporting our Federal Government. Microsoft Federal offers our full spectrum of products and services, including hardware, software, online products, and consulting and services.

Join us and be one who helps to empower the US government! That’s incredible reach. When you combine that with your own inspiration, plus the freedom and support to make your ideas happen, you can make a huge impact.

The US Federal Consulting Business Applications Center of Excellence is looking for a Technical Delivery Manager with CRM/CE (Customer Engagement) or ERP Enterprise experience. The Dynamics TDM role is a trusted advisor to client project leadership who actively drives communication with leadership within Microsoft and the client to help our customers achieve their objectives. You will provide meaningful, clear and prescriptive advice, grounded in relevant experience, to continuously drive projects through to successful completion. You will be responsible for leading engagement delivery within a formal Statement of Work (SOW) to drive predictable behaviors in terms of project process and outcomes (accomplished on time, on budget, and according to customer specifications). You will be responsible for delivery excellence, engagement quality and customer satisfaction.

Working at Microsoft

We are part of a diverse and multi-cultural team of customer focused and results-driven influencers. With a growth mindset and collaboration at its core, the domain leverages the unique talents and skills of all individuals to drive success and deliver results.

This is your opportunity to work and learn with the foremost Microsoft Dynamics 365 experts on a variety of projects, technologies, and geographies. At Microsoft you will be provided with a range of opportunities for professional and personal development across all our technologies and business. As a member of the Microsoft’s Business Applications team, you will work on the largest and most complex Federal customer projects that will make a real difference in millions of people’s lives


The Technical Delivery Manager (TDM) is a critical leadership position responsible for mentoring, coaching, and developing some of the highest technical talent inside Microsoft Federal Consulting. We are looking for an experienced and highly dynamic leader to mentor our technical talent with a focus on Business Applications. The right candidate will have exceptional communication, people management and technical delivery experience. The Technical Delivery Manager is a people manager role reporting to a Federal Consulting Services Practice Leader. This role is critical in managing the readiness, staffing and delivery of engagements. The TDM will manage a team of highly specialized Consultants and will collaborate across the broader Microsoft Federal organization to deliver success to our Federal customers’ missions.

A successful TDM's focus areas include: Strong people leadership, collaboration across teams and organization, operational control, resource allocation (headcount and staffing plans), creating an innovate, collaborative and supporting culture, and escalation/expectation management. You will lead and motivate others, evaluate talent, have a high level of selling and customer/partner service skills, and have the ability to think strategically.

Energizes their team and cultivates a high performance culture
Communicates vision, business direction, and workgroup core priorities
Recognizes and develops team members' strengths, aligned to capability needs, supporting strong delivery results to ensure the success of our customers
Drives successful customer outcomes, cloud consumption, and business results through delivery resource development as well as direction and coaching
Hires appropriate technical talent to meet the demands of our customers
Drives the staffing process to ensure proper placement of highly qualified individuals from their team
Drives and is responsible for billable utilization and delivered hours goals
Participates in resource planning processes, using insights to re-skill or adjust resource levels
Conducts overall performance management to include coaching, assessing team member impact, rewards, etc.
Drives technical and professional role readiness across their team
Consistently handles areas of fiscal responsibility, staffing, and leading teams to deliver successful customer outcomes
Generates an inclusive workgroup environment which encourages cross-group collaboration and a growth mindset
Demonstrates excellent change management leadership and business impact in driving a myriad of key business initiatives
Demonstrates track record of juggling multiple priorities successfully in a fast paced, high pressure environment
Possesses successful cross-teaming skills, including cultivating and influencing virtual stakeholder teams to achieve large impact results while undergoing transformation.


Required Qualifications

10+ years of Enterprise consulting work experience
7+ Years of Federal Government Industry Experience
5+ years people management experience with direct reporting relationships
5+ years working knowledge of Dynamics CRM/AX or experience with a comparable CRM/ERP system
Up to 25% travel under normal circumstances

Cloud Screening: Candidates must be able to successfully complete and pass a Microsoft Cloud background screening. Required Cloud Screenings will be administered on a recurring bi-annual basis.

The successful candidate must be a U.S. Citizen.

Citizenship Verification: This position requires verification of US Citizenship to meet federal government security requirements.

Preferred Qualifications

Bachelor (or Master’s) degree or equivalent experience, MBA desirable
Prosci or other change management methodology certification

Candidates be willing to obtain and maintain an active Secret Clearance and be willing to upgrade.

Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request via the Accommodation request form.

Benefits/perks listed below may vary depending on the nature of your employment with Microsoft and the country where you work.