Global Immigration and Mobility Manager (Remote Eligible)

Last updated 6 days ago
Location:San Francisco, California
Job Type:Full Time

We are looking for a Global Immigration and Mobility Manager to join our People Mobility Team. The Global Immigration and Mobility Manager is self-directed, detail-oriented, and assists the People Mobility Sr. Manager in the day-to-day operations of Okta’s People Mobility Programs

Responsibilities:

  • Primary point of contact for all immigration services
  • Hands on and proven track record of transforming employment-based immigration processes and programs, while improving employee experience
  • Understand current state of US immigration system, processes, and policy and regulations
  • Continually identify areas of redundancy or no-value add to ensure process, procedure, and staffing optimization:
  • Conduct Immigration assessments in partnership with recruiting and outside counsel
    • Support PERM recruitment with tasks such as review, signature and creation of employee folders and posting notices
    • Initiate monthly US & Global renewals and amendments
      • Provide immigration counsel with updated employee job data for immigration matters
      • Assist outside counsel with audit/RFE requests from U.S. DOL and USCIS
      • I-9 Revivification
      • Support ServiceNow Immigration by creating tickets for employee questions, follow-up and case tracking
      • Design a communication strategy to help ensure an excellent employee and stakeholder experience
      • Educate managers and business partners on US immigration and mobility policies and processes
      • Assist the People Mobility team with internal playbooks, WIKI (intranet site), ServiceNow Knowledge-base, work transitions to people operations and special projects
      • Obtains and shares legal guidance to HR, TA and the business
        • Maintain & review internal immigration policy and process and make strategic recommendations for program improvements
        • Manage immigration vendor and service level agreements, reporting and status updates
        • Oversee complex immigration projects and programs, conduct risk and impact assessments to changes in immigration processing and regulations
        • Review and audit immigration invoices and payment process, PO creation and annual budgeting
        • Assist USCIS site visits if necessary

        Minimum Requirements:

        • Bachelor's degree in HR/related business discipline OR equivalent to 5+ years in high-volume business (in-house) immigration.
        • Program management, process improvement, project management and/or improving customer experience.

        Critical Skills:

        • Subject matter expert in U.S. Visa types, processes, and immigration law
        • Knowledge of global visas and processes
        • Knowledge of people mobility/relocation policies & processes
        • Must take initiative and demonstrate excellent judgment when making decisions and problem solving
        • Outstanding interpersonal, verbal and written communication
        • Exceptional time management; proactive with a strong sense of urgency
        • Adaptable and consistently and positively contributes in a fast-paced, quickly changing environment
          • Reliable, team-oriented, and have a positive, can-do attitude
          • Experience with Vendor Management
          • Data driven, with an analytical mindset as you will work with SLA’s against KPI’s
          • Experience working with applicant tracking systems (ATS), JIRA, Workday, Confluence a plus

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