Sr. User Researcher

Last updated 3 days ago
Location:Culver City, California, Mountain View, California, Tempe, Arizona
Job Type:Full Time

Job Description

  • We are looking for an experienced UX researcher with 4+ years of experience who is passionate about working with the product design team to craft highly usable and intuitive flows and experiences for our PC & Mac software, websites and mobile apps. The ideal candidate loves to make the complicated simple, dreams in wireframes and prototypes, knows how to ask the right questions to get the needed insights, and who believes that they have what it takes to help change the world.
  • We are the Product Design team at NortonLifeLock and we design software and services that are used by 10s of millions of people around the world. Our products and services protect people’s identities, finances and personal data at home and on the go.
  • We are the guardians of both privacy and the free flow of information.
  • The Product Design team’s philosophy is that the UX/UI ought to reveal the product or service’s essential role in the most efficient manner.
  • Our goal is for every product to be both aesthetic and provide intuitive functionality, resulting in user delight.
  • We need a strong UX researcher that can be a “source of truth” for our product teams.
  • A person who can sit down with designers and engineers to understand the challenges they face or questions they need answered and can turn that into the appropriate research and user tests that reveals the answers.
  • Some challenges will be around flows, and some around establishing the need and understanding of totally new technologies and potential services.
  • Are you a passionate UX researcher that can inform and evaluate the next generation of our experiences?
  • Can you stay cool under pressure, un-swayed by bias, and a trusted source of truth?
  • Can you quickly compile test results into clear unbiased presentations for designers, engineers, product managers as well as senior leadership?
  • Do you want to help build the next generation of security and privacy tools that help protect the world?
  • We are the largest and most powerful consumer cyber safety company in the world, and we are innovating!

Responsibilities:

  • Collaborate with designers, engineers and product managers to understand the challenges they face or questions they need answered and turn that into the appropriate user test that reveals the answers, compile results into an unbiased presentation.
  • Collect and analyze user behavior through usability testing, ethnography, surveys, benchmark studies, prototype testing, and online experiments (A/B testing).
  • Be the Dublin product design team’s representative interfacing with the CX team, the Market Research team and the Business Intelligence team.
  • Review, analyze, and communicate qualitative and quantitative data to generate tactical and strategic insights, as well as actionable recommendations which drive insight, product innovation and design improvements for users.
  • Find creative and compelling ways to generate, present, and evangelize results and recommendations throughout the design team, product management, marketing and beyond, to help nurture a highly informed, more effective, and more compassionate organization


Qualifications & Requirements:

  • Masters in HCI (or similar field) with minimum +4 years hands on experience doing UX research, conducting qualitative research studies, including usability/user testing, surveys, and user interviews.
  • Strong Experience conducting generative, foundational and iterative user research.
  • Experience conducting cognitive walkthrough, heuristic evaluation and benchmarking studies.
  • Adroit in identity the right research method and the process to analyze the obtained data.
  • Ability to Rapid Prototype, build usability tests, and interpret data intelligently and act rapidly on the information.
  • A strong portfolio demonstrating approach and work you're doing across all aspects (study design, recruiting, moderation, analysis, reporting).
  • Excellent written and verbal communication and presentation skills.
  • Strong experience working from flows and wireframes through to final product.
  • Experience using Sketch, Zeplin, Invision, OmniGraffle, Envision, or similar tools to collaborate with the design team.
  • Wizard level experience demonstrating UserTesting.com, AlfaHQ and similar remote testing tools to conduct research that delivers quick accurate results.
  • Deep understanding of human interactive behavior, UX work, flows and wireframes, solving complex experiences, and making them intuitive to the user.
  • Familiarity with industry design language and standards and design protocols.
  • Experience working in Agile development environment a plus.
  • An uncompromising desire for excellence is a requirement.
  • An unbridled passion for clean and elegant solutions an absolute must.
  • Familiarity with industry design language and standards and design protocols.
  • You are able to develop a strong appreciation for the end user -- You know the pain points before they do.
  • You love nothing more than to be part of a passionate team creating products, designs and experiences that delight customers and help protect the world.

NortonLifeLock is proud to be an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive and accessible environment for all employees. All employment decisions are based on merit, experience, and business needs, without regard to race, color, national origin, age, religion, sex, pregnancy (including childbirth or related medical conditions), genetic information, disability (physical or mental), medical condition, marital status, sexual orientation, gender identity or gender expression, military or veteran status, or any other consideration made unlawful by federal, state, or local law. NortonLifeLock strictly prohibits unlawful discrimination based on such protected characteristics and seeks to recruit the most talented candidates from diverse cultures and backgrounds.

We also consider for employment qualified individuals with arrest and conviction records. In addition, NortonLifeLock will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. Learn more about pay transparency.

EEO is the law. Applicants and employees of NortonLifeLock Inc. are protected under Federal law from discrimination. See the EEO poster and supplement.