Senior Program Manager

Last updated 2 days ago
Location:Redmond, Washington
Job Type:Full Time

In Mixed Reality, people—not devices—are at the center of everything we do. Our tech moves beyond screens and pixels, creating a new reality aimed at bringing us closer together—whether that’s scientists “meeting” on the surface of a virtual Mars or some yet undreamt-of possibility. To get there, we’re incorporating diverse groundbreaking technologies, from the revolutionary Holographic Processing Unit to computer vision, machine learning, human-computer interaction, and more. We’re a growing team of talented engineers and artists putting technology on a human path across all Windows devices, including Microsoft HoloLens, the Internet of Things, phones, tablets, desktops, and Xbox. We believe there has to be a better way. If you do too, we need you!

To accomplish our mission, we engage deeply with Microsoft’s top strategic enterprise customers to help them architect and deploy HoloLens devices and services. We are looking for a customer-obsessed individual to work directly with these strategic customers. This individual will be responsible for a set (3-5) of these top customers, closely partnering with our sales team on technical strategy, requirements, and solution delivery. We pride ourselves on not just meeting but exceeding customer expectations.

This position is customer-facing role and will require travel across your region. Up to 25% of your time will be spent directly engaging with customers on their premises. Remote work is an option!

Responsibilities

  • In partnership with our field teams drive e2e strategic planning for top customers from feasibility through large scale deployments
  • Collaborate with key customers and act as the strategic technical advisor. You’ll identify business and technical requirements, architect deployable solutions, then facilitate and guide solution deployment
  • Collaborate with our product engineers and ensure the features and services we build help resolve specific customer scenarios to guide future deployments that drive product usage at scale
  • Ensure solutions are developed and packaged in an easily consumable and repeatable way for customers and internal teams including sales, solutions architecture, and support
  • Generate synergy with partner organizations and across teams to drive seamless solution deployment and support for top strategic customers

Qualifications

  • Technical proficiency in designing, building, implementing and deploying scalable, highly available architectural systems (8+ years)
  • Skilled in systems development and software support or IT consulting that includes global deployment performance optimization (8+ years)
  • Proven track record of working closely with large field organizations into customer environments
  • Innate curiosity and ability to self-start in an ambiguous and rapidly changing startup environment
  • Strong organization, project management, leadership, and cross-group collaboration skills
  • Excellent written and verbal communication/presentation skills through all levels of the organization, technical and non-technical
  • Good problem-solving skills, customer empathy and ability to think strategically
  • Bachelor or higher degree in Computer Science or related field, or 10 years of equivalent IT / Technical industry experience

Ability to meet Microsoft, customer and/or government security screening requirements are required for this role. These requirements include, but are not limited to the following specialized security screenings: Microsoft Cloud Background Check: This position will be required to pass the Microsoft Cloud Background Check upon hire/transfer and every two years thereafter.

#MixedReality

Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request via the Accommodation request form.

Benefits/perks listed below may vary depending on the nature of your employment with Microsoft and the country where you work.