Manager Continuous Improvement - Discover Home Loans

Last updated 11 days ago
Location:Riverwoods, Illinois

Discover. A brighter future.

With Discover, you’ll have the chance to make a difference at one of the world’s leading digital banking and payments companies. From Day 1, you’ll do meaningful work you’re passionate about, with the support and resources you need for success. We value what makes each employee unique and provide a collaborative, team-based culture that gives everyone an opportunity to shine. Be the reason millions of people find a brighter financial future, while building the future you want, here at Discover.

Job Description

At Discover, be part of a culture where diversity, teamwork and collaboration reign. Join a company that is just as employee-focused as it is on its customers, and which is consistently awarded for both. We’re all about people and our employees are why Discover is a great place to work. Be the reason we help millions of consumers build a brighter financial future and achieve yours along the way with a rewarding career.

Responsible for the planning and execution of multiple Lean projects that will translate company strategies into action, deliver significant ROI, reduce risk, and achieve strategic objectives. Serves as a mentor and partner with business units to identify future opportunities and supports talent acquisition/development initiatives. Serves as a trusted adviser to senior business stakeholders, spearheads innovative solutions, while partnering with key support functions such as Finance, HR, and Compliance during implementation.

Responsibilities

  • Enhances the professional development, team cohesion, and morale for a team by conducting regularly scheduled coaching sessions, performance reviews, and team collaboration activities.
  • Leads the design and development of internal support initiatives to teams such as talent acquisition, talent development, knowledge management, and process management.
  • Partners with other areas to promote the business unit and deliver enterprise-wide strategic-level presentations
  • Supports project pipeline and Lean portfolio development by forging close relationships with senior leaders to identify the most critical process improvement opportunities across the company, based on findings from areas such as Voice of the Customer, Voice of the Business, Voice of the Employee, and balanced scorecards.
  • Builds relationships with key constituents necessary to deliver project results, including identifying and breaking down barriers/obstacles, collaborating with key players to influence change.
  • Supervises multiple team members on deliverables throughout the project lifecycle that are completed under DMAIC and DMADV frameworks to ensure projects are complete on schedule, within budget, and within quality requirements.

Minimum Qualifications

At a minimum, here’s what we need from you:

  • Bachelor's Degree in Industrial Engineering, Statistics, Operations Management
  • 7 to 10 years of experience in project management, leading cross-functional teams; 7+ years of experience in Lean, Six Sigma, or related continuous improvement areas; 5+ years of experience in coaching, mentoring, and developing direct reports; Lean Six Sigma Black Belt/ Continuous Process Improvement Manager; Project Management; Process Management; Policy Management; Program Management; Management Consulting; Strategic Planning; Strategic Communications; Performance Measurement; Coaching & Professional Development
  • In lieu of a degree, 15+ years of experience in Continuous Improvement, Lean, and Six Sigma
  • Lean Six Sigma Black Belt certification

Preferred Qualifications

If we had our say, we’d also look for:

  • Hands-on experience with the application of transactional lean six sigma in a Mortgage industry
  • Master's Degree in Industrial Engineering, Statistics, Operations Management
  • 8+ years of experience in Lean Six Sigma Black Belt/Continuous Process Improvement Manager; Project Management; Process Management; Policy Management; Program Management; Management Consulting; Strategic Planning; Strategic Communications; Performance Measurement; Coaching & Professional Development
  • Lean Six Sigma Black Belt
  • Project Management Professional (PMP) or Master Black Belt

What are you waiting for? Apply today!

And by the way, while you’re waiting to hear from us, don’t forget to check out the great benefits Discover offers.

The same way we treat our employees is how we treat all applicants – with respect. Discover Financial Services is an equal opportunity employer (EEO is the law). We thrive on diversity & inclusion. You will be treated fairly throughout our recruiting process and without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status or any other characteristic protected by federal, state, or local law in consideration for a career at Discover.

#LI-DK1

What are you waiting for? Apply today!

The same way we treat our employees is how we treat all applicants – with respect. Discover Financial Services is an equal opportunity employer (EEO is the law). We thrive on diversity & inclusion. You will be treated fairly throughout our recruiting process and without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status in consideration for a career at Discover.