Senior Program Manager

Last updated 3 days ago
Location:Atlanta, Georgia
Job Type:Full Time

Join us as we take Microsoft Teams, our fast-growing collaboration product to the next level.

We are looking for a motivated product leader todrive performance optimizations.

This position is responsible for driving productoptimizations that power Teams. You will engage with customers and conduct data analysisto identify and deliver clear priorities and work to secure commitments to deliver, making tradeoffs to maximize impact across several objectives. The incumbent will drive performance initiatives, benchmarking, gates,telemetry, and tools to improve product performance against targeted metrics.

The role is a mix oftechnical depth, data analysis, product thinking, operational excellence, and cross team collaboration. It’s a high value role that is both creative and technical with the opportunity to redefine how people work and collaborate.

What is working on Microsoft Teams like? We’re in a fast-moving environment that lets us explore, iterate and deliver value to customers. Our culture is open, respectful and empowering. There are ample opportunities to present ideas and work directly with executives and customers to collect feedback. Our colleagues are among the best in the industry and have worked on some of the most successful products in the world. We share an immense passion for the customer and user experiences that surprise and delight the people that use them. We’re also a team that likes to have fun, and we build that attitude into our product.

Responsibilities

  • Write queries andanalyze data to identify opportunities for improvements.
  • Engage with customers, respond to feedbackand publish performance related blogs and documentation.
  • Define goals, create dashboards, monitor metrics, and partner collaboratively with the groups throughout Microsoft Teams to synthesize product plans to deliver maximum impact.
  • Define gates and processes to blockperformance regressions.
  • Regularly present optimization plans/progress, investigation results, competitive reviews, and more to the leadership team.
  • Manage dependencies across teams to ensure that improvements land on time across desktop, mobile and web.
  • Contribute to the overall product strategy and roadmap, as well as stay in sync with end-user features and service infrastructure.
  • Track all defined deliverables from conception through launch, leveraging established processes, tools, and communications mechanisms.

Qualifications

  • 3-5 years of program management experience delivering end-user facing products and services.
  • Ability to wear many hats and learn quickly, and the collaborative leadership skills to lead a change in direction when needed.
  • Innate curiosity and ability to thrive in ambiguous and rapidly-changing environment. Self-starters and innovators with a positive, collaborative can-do attitude and bias for action are very welcome.
  • Strong technical depth, leadership, dependency management and cross-group collaboration skills with a proven track record of managing complex projects with many partners.
  • Demonstrated experience across the entire product lifecycle – from competitive research, ideation, user centered design, specification, architecture and the know-how required to lead your crew to realize your vision.
  • Excellent written and verbal communication/presentation skills through all levels of the organization, technical and non-technical.
  • Solid understanding of web and mobile technologies, service operations at scale, and general ability to ramp up and go deep in new technical areas.
  • Great problem-solving skills and ability to think strategically.
  • Bachelor’s degree in Computer Science or related field.

Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request via the Accommodation request form.

Benefits/perks listed below may vary depending on the nature of your employment with Microsoft and the country where you work.