Principal Software Engineer Manager

Last updated one month ago
Location:Redmond, Washington
Job Type:Full Time

Are you looking for an opportunity to lead a team of engineers in positively affecting the experience of every consumer who uses Microsoft products? The Account Experiences team builds delightful and inclusive account experiences that empower customers to get the most out of what Microsoft has to offer. In our key customer portal, <<>> (AMC) , we enable customers to manage the full breadth of their engagement with the company -- from their subscriptions for Office and XBOX, to getting service for their Microsoft hardware, to providing transparency to critical information about your privacy, security and profile settings, and much more!

The team has the mission of revolutionizing how our customers securely and privately interact with the devices they use every day. You'll be building a highly talented, collaborative and motivated team that partners closely with other groups from across Microsoft to deliver innovative solutions for cross-device productivity and trustworthy privacy experiences.

Come join us - this could be the opportunity you’ve been looking for!


You'll be leading a team writing code that powers our web portal <<>> which is visited by millions of customers globally a day. You’ll be a technical leader focused on growing a highly talented, collaborative and motivated team, while setting the technical direction to deliver high-scale, highly-available UX surfaces with an emphasis on delivering experiences for our customers' devices they use every day, and growing the breadth and impact of the Microsoft consumer privacy experiences.

You'll be leading a team that operates in combined engineering, and embraces continuous development and service excellence. Specifically, you and your team will have responsibilities to maintain and improve our services in production by proactively monitoring, reacting to customer issues, performing investigations, implementing mitigations and deployments to guarantee that we operate a healthy system. You will also be responsible for evaluating system topology and capacity to ensure that services are able to handle user demand.

We are looking for a leader with a passion for mentorship and team building, customer focus and engineering fundamentals, coupled with technical leadership experience in driving a high-scale, broad scope customer experiences on the web. If you love using a data-driven approach to experiment and deliver the most effective user experiences, this role may be for you.


Skills & Qualifications:

A strong passion to create great user experiences, with a proven ability to use data-driven approaches and experimentation to increase quality and customer satisfaction

A proven ability to develop and lead collaborative teams of exceptional engineers.

Expert understanding of web services and site technologies (for example, REST APIs , HTML, CSS, JavaScript, JSON etc.)

Experience with newer web user experience technologies such as ReactJS a plus

Experience with scrum, Kanban, or other agile engineering techniques

Experience Required

BA/BS degree in CS, related discipline or equivalent work experience

10 or more years of engineering leadership experience

7 or more years of Web UX design and coding experience in high scale services or components used in them

15 or more years of general design and coding experience (C++, C#, and/or Java)

To see all our team’s openings, search for #wxes on our careers page

Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request via the Accommodation request form.

Benefits/perks listed below may vary depending on the nature of your employment with Microsoft and the country where you work.