Sr. Business Operations Manager

Last updated 25 days ago
Location:Redmond, Washington
Job Type:Full Time

Are you someone who is an out of the box, strategic thinker who thrives in a complex, ambiguous, fast-paced environment with the desire to deliver on large scale global programs? If so, this job is for you!

The Experiences + Devices (E+D) Executive Management Office is looking to fill a key role focusing on Employee Experiences programs. E+D is an engineering organization that works closely together to enable the Microsoft mission to deliver products, services, and devices that people, and organizations trust and love in all aspects of their lives at work, home and at school.

As part of the E+D executive office, it will be essential to uphold the team’s philosophy to operate with the highest level of confidentiality, integrity, inclusivity, and trust. This role will orchestrate across many stakeholders for core deliverables and requires an individual who is a great team player, a self-starter, strategic thinker and adaptable to jumping in to solve issues and drive solutions across the business.

The E+D Employee Experiences team designs, implements, and operates large-scale global programs across the Experiences + Devices organization that support Microsoft’s aspire-to culture of creating an environment where everyone can be their full, authentic selves in alignment with our values and do their best work every day. There are seven programs in the E+D Employee Experiences portfolio and growing. We are an agile self-driven team that depends on one another and delivers!

This program manager will share in the management of several Employee Experience programs. They will partner with the team to lead E+D’s Arrive onboarding program. Arrive is comprised of 6 onboarding activities across a 6-month new employee journey. This employee will not only manage the process and workflow, but also lead and facilitate onboarding sessions with E+D new employees. They will also partner alongside the team to drive E+D’s Fix Hack Learn Hackathon occurrences three times a year. They will orchestrate processes, tools, and communications across a large global virtual team. They will support the Employee Experiences communication planning and rhythm of business across the portfolio of programs by surveying and tracking audience participation and feedback, sharing insights and perspective to continue to evolve and improve the Employee Experience programs while maximizing value to all E+D employees.


Program Management: Using their strong strategic thinking and program management skills to design, implement, and evolve large scale programs. Ability to take a vision andcraft a tangible program design into execution. Ability to work in ambiguous situations across a dynamic fast-paced environment. Ability to coordinate multiple activities at one time using proven program management capabilities ensuring outcomes are achieved on time to quality.

Process Design and Management: We are looking for someone who has created and reengineered global workflow processes through automation with a history of solving tough problems in complex environments. This role requires solid business acumen and deep analytical skills to be successful.

Communication: Strong verbal and written communication skills across all levels of the organization to manage global programs and bring others along the journey. Exceptional ability to develop executive level presentations including storyboarding and present to a CVP level audience. Understanding of robust rhythm of the business management. Ability to use out-of-the-box creative thinking to heighten awareness and increase excitement and engagement in all Employee Experience programs.

Cross-Team Collaboration: We are looking for someone who is phenomenal at cross-team collaboration as well as someone who can demonstrate strong influence and impact skills. Ability to bring people together and build a culture and team that allows our employees to bring their best every day for our customers, company, and each other.


This is the role for a business operations professional with deep domain expertise demonstrated in program management and with a proven track record of driving results that are aligned to business priorities. We are looking for someone who is passionate about Microsoft's purpose and culture, is known as a great collaborator and thrives in a team that believes in "better together." This is the role for someone who is grounded in a Growth Mindset, is open to new ideas and perspectives, has a passion for learning, and is a champion of diversity and inclusion.

More specific qualifications and attributes are:

  • Requires 5+ years of Program Management experience leading large cross-divisional programs and teams from strategy formulation to implementation with a demonstrated record of measurable success.
  • BA/BS in Business or related field required (Master’s degree preferred).
  • Requires considerable problem-solving skills and advanced knowledge of business management and operational processes.
  • Excellent influence management skills. Experience leading and managing global virtual teams and programs.
  • Excellent communication and collaboration skills – flexibility, proactiveness, teamwork, and ability to effectively communicate with all levels and work in a fast-paced environment is a must.
  • High capacity for multitasking and project management skills, able to manage multiple, high-stakes projects and deliverables simultaneously across workgroups and stakeholders under continual deadline constraints.
  • Self-directed and self-confident with great initiative and sense of ownership. Ability to persuade, lead, and motivate others is a must.
  • Demonstrated ability to synthesize the complex - able to take multiple, complicated, disparate inputs and transform it into simple, clear, succinct actions and initiatives.
  • Proficient in Modern SharePoint site creation and editing; advanced knowledge of Excel.

Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request via the Accommodation request form.

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