Software Engineer

Last updated 26 days ago
Location:Redmond, Washington
Job Type:Full Time

Xbox is one of the world’s most valuable brands and enjoys millions of players and passionate fans. An important part of our plan is to grow our global player base and our multi-billion dollar a year Xbox console and accessories business. At Xbox, we believe Gamer Happiness is at the core to our mission of empowering every person and organization on the planet to achieve more.

The Xbox Gaming Operations (xGO) team mission is to lead a consistent and scalable means of Operational Excellence across Gaming. This includes the domain areas of Live Site, Reliability, Compliance, CoGS efficacy, and Supportability. Investments include engineering of platform infrastructure, partnering with product teams within Gaming, and One Microsoft efforts across the company. xGO is dedicated to helping Xbox be the most Global and Trusted gaming platform on the planet! Xbox Game Reliability Engineeringand Certificationis looking for a passionate, problem solving, experienced individual to be a part of ourGaming OperationsTeam. You’rea people first, proactive long-term thinkerwho strives to drive improvements into the processesandtechnologieswhilefosteringa quality mindset for ourdeveloperpartners, our services, and all Xboxgamers.

A focus of your rolewill be leading the effort to improve process efficiency and better detect, measure, and report issuesin game titlesthatyou support. You will need to communicate the state of quality, and any risks, back to the publisher and their engagement team for both released titles and titles currently in development. This will leverage your strong communication, partnership, and strategic thinking skills.

Beyonddriving thequality ofgames, we are looking for a person to help us evolve our processes to improve the overallgameplayof titles. You’llleverage data and risk analysis to course correct and adjust the team’s direction, using information generated by both players anddevelopers. This would include investigating title data related to crash rate, fine grain rate limiting, sentiment, and many other factors. As part of the Xbox Game Reliability Engineering team, youwillalsoberequired to interactwith multiple partner teams both inside and outside of Xboxincluding teleconference and in-person presentations.

Asyou’llbe part of the greater XboxProduct Services (XPS)team, you will work to ensure the qualityandreliability of the Xbox ecosysteminits entiretyanddrive towards our goalto reach 2 billion gamers.


  • Implementation oftechnical solutionstoassess the quality of games andassociated productsthat increase the reach and engagement of end-users
  • Optimization that drives efficacyin the approach to outsourced testing
  • Collationoftheactivity across the entire team and distill it conciselyfor broad consumption
  • Outreachto internal and external game studios at conferences and other forums


  • Ability to develop quality measures and metrics and use those metrics to improve the reliability of games
  • Exceptional communication skills with an ability to adapt and tailor communications for different audiences
  • 1-3 years of experience in Software Engineeringor Development position
  • Computer Science orrelatedBachelordegree preferred

Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request via the Accommodation request form.

Benefits/perks listed below may vary depending on the nature of your employment with Microsoft and the country where you work.