Principal Program Manager

Last updated one month ago
Location:Redmond, Washington
Job Type:Full Time

Be a part of the digital transformation revolution! The Insights Apps team’s mission is to help businesses fundamentally transform their operations by providing easily adoptable business applications focused on ingesting the data exhaust from across those systems, deriving actionable insights from them; and becoming a trusted and indispensable component of how they run their business. We deliver a set of solutions that organizations can rely on to gain deeper understanding of their customers and their behavior, and using the insights and analytics our solutions generate to improve experiences across all customer journey touchpoints. The Insights Apps team is an open, fun and diverse team that is building the Customer Data Platform (CDP), Digital Analytics, and Data Integration solutions with AI powered insights and analytics to support a commanding share of the customer analytics and CDP market.

Engagement Insights is a core part of business applications offerings within Insights Apps team. Our mission with Engagement Insights is to build the best managed service offering that enables organizations to understand, interactively, how their customers are using their services and products, both individually and holistically -- through their website, mobile apps, connected products or offline/POS touchpoints.. Engagement Insights additionally leverages the Dynamics ecosystem to enable organizations to combine behavioral analytics together with transactional, demographic, survey and other types of data to create interactive and rich insights that help drive the next best actions and personalized experiences. Engagement Insights is backed by a highly scalable, battle-tested analytics pipeline, Aria, that is being used by key Microsoft teams such as O365, Bing, Teams, XBOX, Azure and others to derive insights and power their businesses.

As part of this effort, the Engagement Insights team is looking for a seasoned Principal Program Manager to drive the customer engagement and growth strategy as we build out our next generation capabilities for customer analytics and AI-driven insights.

Successful candidates will bring a growth mindset, strong customer empathy, great interpersonal skills, and strong technical background to back it up.

Responsibilities

  • Build and manage customer adoption and growth strategy for Engagement Insights grounded in our product strategy, a deep understanding of our market/domain, and taking into consideration customer adoption pathways for managed and organic growth.
  • Partner closely with our field and customer success teams to build the customer pipeline that goes from qualification, evaluation, all the way to production use of Engagement Insights.
  • Strong partnership with peer PMs and Engineers to engage closely with customers to nurture the customer pipeline. Drive improvements into the product as well as product strategy adjustments based on customer learnings.
  • Build content that helps scale outreach through sellers, technical field and PM teams to evangelize and drive product adoption.
  • Be the customer success champion for customer growth and retention as Engagement Insights ships to GA and beyond.

Qualifications

  • 8+ years of industry experience
  • BA/BS degree in Computer Science or related technical equivalent work experience
  • Proven Product Management and leadership expertise.
  • Knowledge of the market and industry: competitors and customer needs in the digital analytics space.
  • Ability and vision to anticipate future demands and competitive trends.
  • Strong customer empathy and passion for customer experiences.
  • Strong technical aptitude with a deep understanding of cloud services.
  • Strong relationship building to develop partnerships across Microsoft as well as externally with customers.
  • Demonstrated excellence in verbal and written communication.

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Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request via the Accommodation request form.

Benefits/perks listed below may vary depending on the nature of your employment with Microsoft and the country where you work.

Ability to meet Microsoft, customer and/or government security screening requirements are required for this role. These requirements include but are not limited to the following specialized security screenings: Microsoft Cloud Background Check: This position will be required to pass the Microsoft Cloud background check upon hire/transfer and every two years thereafter.