Practice (Content) Design and Operations Specialist

Last updated an hour ago
Location:Remote -
Job Type:Full Time

Atlassian is continuing to hire with all interviewing and on-boarding done virtually due to COVID-19. All new and existing Atlassians will continue to work from home until it’s safe to return to our offices. When our offices re-open, we will provide the choice to work from home or return to work in an office unless a job requirement makes it necessary for a particular role to be performed at an Atlassian office.

Job Description

You are a writer, editor, librarian, scrum master, and operations specialist for a team that lives and breathes enterprise sales. You’ll work with our engineers to develop, edit, and manage content for our audience of pre-sales engineers and consultants. Are you up for the following challenge?

The Writer

Take raw technical content and transform it into something beautiful and meaningful. Content includes: technical and solution practices; demo and sales guidance; and learning and training materials.
A special emphasis on crafting learning experiences in different formats, including self-paced training, digital training, ILT, workshops, and webinars. Build meaningful course interactions to increase learning and retention, provide opportunities to apply new skills (including but not limited to knowledge checks, exercises, scripts, storyboards, simulations, or games).
Outputs include: SCORM packages, Confluence pages, slides, videos and web pages. This is 30% of the job.

The Editor

Learn and love the Atlassian voice! Intake material from a variety of sources and provide a unifying theme, voice and look. A/B test content for usability and effectiveness. Collect and utilize the latest thinking in instructional design. This is 15% of the job.

The Librarian

Be a human card catalog of content. Organize our Confluence sites and other bookshelves using user-centric design. Be responsible for the lifecycle of the content and ensure proper refresh cycles. This is 5% of the job.

The Scrum Master

Be our team's scrum master focused on technical and content projects. Ensure all the ceremonies occur such as: sprint planning, standups, retrospectives, and backlog grooming. This is 25% of the job.

The Operation Specialist

Channel your inner Leslie Knope and be ruthlessly organized. Coordinate with other teams to help publish our content, coordinating VILT logistics and marketing, triage incoming requests (via Jira Service Management), update performance reports, and other administrative tasks. This is 25% of the job.

More about you

This job is for someone who thinks bigger than traditional process and technical documentation. You can explain sophisticated features and capabilities in ways that are useful for specialist audiences, but which are also helpful and approachable for more novice readers getting into the domain.

When you join the team, you'd be expected to have:

  • Mastery of process and technical writing
  • An eye for visual design
  • Experience in improving or building both information architectures and content strategies for documentation
  • Experience with usability testing, card sorting, and other techniques to ensure that your work is not just accurate, but that it's also effective for your target audience
  • Scrum Master certification

And ideally, we'd hope you'd have:

  • 4+ years of proven experience
  • Outstanding communication skills, good self-awareness, and not afraid to admit when you are wrong or have made a mistake
  • Proficient in video editing software such as Adobe Premiere, After Effects, Audition or Telestream Screenflow
  • Experience with instructional design tools for eLearning such as Articulate Rise 360 or Adobe Captivate
  • Knowledge of E-learning theory
  • Proficiency in Confluence and knowledge of the rest of our products
  • Familiarity with accessibility standards
  • Experience with crafting and tracking OKRs
More about our team

We believe information is essential to any user experience. Our users are pre-sales engineers and consultants. As a Practice Design and Operations Specialist at Atlassian, you'll be part of the Practice Development team. We’ll help accelerate pre-sales and consulting teams by providing standard methodologies for building, operating, and optimizing our products and solutions.

More about our benefits

Whether you work in an office or a distributed team, Atlassian is highly collaborative and yes, fun! To support you at work (and play) we offer some fantastic perks: ample time off to relax and recharge, flexible working options, five paid volunteer days a year for your favourite cause, an annual allowance to support your learning & growth, unique ShipIt days, a company paid trip after five years and lots more.

More about Atlassian

Creating software that empowers everyone from small startups to the who’s who of tech is why we’re here. We build tools like Jira, Confluence, Bitbucket, and Trello to help teams across the world become more nimble, creative, and aligned—collaboration is the heart of every product we dream of at Atlassian. From Amsterdam and Austin, to Sydney and San Francisco, we’re looking for people who want to write the future and who believe that we can accomplish so much more together than apart. At Atlassian, we’re committed to an environment where everyone has the autonomy and freedom to thrive, as well as the support of like-minded colleagues who are motivated by a common goal to: Unleash the potential of every team.

Additional Information

We believe that the unique contributions of all Atlassians is the driver of our success. To make sure that our products and culture continue to incorporate everyone's perspectives and experience we never discriminate on the basis of race, religion, national origin, gender identity or expression, sexual orientation, age, or marital, veteran, or disability status.

All your information will be kept confidential according to EEO guidelines.

Learn more about Atlassian’s culture, interviewing flow, and hiring process by checking out our Candidate Resource Hub.

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.