Service Supervisor

Last updated one month ago
Location:Grand Forks, North Dakota

Our culture believes in POWERING YOUR POTENTIAL. We provide global opportunities to develop your career, make your community a better place and work with today’s most innovative thinkers to solve the world’s toughest problems.
We believe in flexibility for you to explore your passions while making an impact through meaningful work within our inclusive workforce. That’s what #LifeAtCummins is all about.
We are looking for a talented Service Supervisor to join our team specializing in Sales and Service for our Distribution Segment in Grand Forks, ND.
In this role, you will make an impact in the following ways:
  • Supervising Technicians and/or Service Team Leaders; coordinating and scheduling technician work schedules; communicating repair plans to technicians aligned with customer quotes.
  • Monitoring technician productivity and repair quality; providing coaching and feedback to individual technicians; providing performance reviews and opportunities for professional growth.
  • Managing service logistics including use of materials, equipment, and employees ensuring safety, quality, and efficient operations.
  • Developing and/or reviewing quotes for accuracy prior to communication to customers; providing updates on repair status and any plan or schedule changes.
  • Participating in continuous improvement activities by reviewing, changing, and improving processes in line with changing customer expectations/organizational goals.
  • Monitoring goals and targets for the branch; measures, reviews, and maintains superior customer satisfaction levels.