Service Writer

Last updated 28 days ago
Location:Wichita, Kansas

We are looking for a talented SERVICE ADVISORto join our team specializing in service for our Sales and Service business in Wichita, KS

In this role, youwillmake an impact in the following ways:

  • Serve as the primary point of contact with customers by phone, email,and face-to-face interactions at the branch, developing positive relationships with key customers.

  • Identify customer’s needs, gathers pertinent information, provides quotes, develops claims, prepares repair plans and provides status updates to customers on repair work.

  • Create complex work orders including diagnostic plans, quotes and repair plans by determining the length of repair based on parts and labor availability; reviews plan with the Service Supervisor/Team Lead prior to customer contact.

  • Review work orders to ensure accuracy for invoicing and warranty.

  • Complete required training on a timely basis.

  • Adhere to all our relevant Health, Safety & Environmental policies, procedures and legislation and reports any issues / incidents to their supervisor.