Guidanz CPS Lifecycle Leader

Last updated 6 hours ago
Location:Columbus, Indiana

We are looking for a talented Current Product Support Manager to join our Corporate team in Columbus, IN

In this role, you will make an impact in the following ways:

  • Manages, develops, and implements project(s) of varying complexity and size in assigned functional area
  • Partners with business stakeholders to ensure a successful project completion
  • Responsible for Current Product Issue Lifecycle Management
  • Lead cross-application issue resolution with other programs and application teams (Other SES teams,Middleware, etc.)
  • Accelerate issue resolution for Guidanz users by working with stakeholders to prioritize incoming issues
  • Act as liaison between stakeholders and Current Product Support development team; clearly understand business requirements for issue resolution and articulate these needs to the scrum team
  • Support Issue Validation to and drive towards a “Closed loop process”
  • Actively work with support teams such as Current Product Support, Change Management and Training teams
  • Support the product team as needed with gathering requirements
  • Leads multiple projects from inception to completion; facilitates project planning sessions with internal stakeholders to determine the scope and objectives of each project; works with business stakeholders to establish project performance goals; designs project plan, develops timeline, identifies project milestones, and tracks performance against performance goals and timeline
  • Identifies, tracks, and works with others to resolve project issues
  • Monitors and communicates project status to project team
  • Plans and monitors project budget, conducts research and analysis; provides input into the design and development of project plans and timelines
  • Manages project risk; uses quality tools to identify areas of risk; works with others on the team and outside the team to identify alternatives or solutions
  • Documents and shares team learnings with other teams; draws on other project team experiences to enhance the success of the project
  • Maintains project notes, databases, and other records; monitors measures and communicates with Project Sponsor and other stakeholders on status of specific projects and assignments
  • Identifies and assigns appropriate resources to accomplish various project tasks; guides and coaches team members through various stages of the project; provides developmental feedback to team members