|Job Type:||Full Time|
You’re a writer.
You’re a natural storyteller, and you have writing and editing superpowers. You like to communicate ideas and you thrive on creating solutions that actually help people. You have a passion for technology. You have a technical background or you are simply driven by a passion for making technology simpler and friendlier.
About this opportunity
We’re looking for a highly creative and tech-savvy writer to join our team. We create the content for customer experiences - including in-product help, UX writing, documentation, video, and training - for Microsoft 365, which includes Office 365, Teams, Windows, Security, and more.
Our content brings clarity to the complex and helps customers keep their businesses and employees productive and secure. We take this responsibility seriously.
Your words will help people in businesses, governments, and schools understand, plan, set up, and manage the latest cloud services from Microsoft to meet challenges like remote work and cyber-security threats, digitally transform their work, and achieve more.
You’ll work with world-class designers, content creators, and engineering teams. You’ll create new product experiences and your words will help customers learn, solve their problems, and get the most out of those products. You’ll use data to understand how to improve experiences and content to help customers have positive experiences. You’ll gain perspective into the future and a chance to shape how that future impacts millions of customers around the globe.
To be considered for a position for students and recent graduates, you need to be enrolled full-time as a student within 12 months from graduation majoring in an applicable field or graduated within last 12 months majoring in an applicable field.
What you'll do
Write and edit clear UI text for new product features
Contribute to design reviews for new products and content experiences
Design and write end-to-end how-to guidance that make it easy for customers to get started with our products and create great things
Help outline new training curriculum
Write scripts and help produce videos
Study content analytics and interview customers to define your plans from content strategy to day-to-day improvements
Envision and drive experiments to test out new ideas
Collaborate with your team to plan out content for major product releases and events
What you'll need
A bachelor's or master's degree in engineering, computer science or related field 12 months of graduation or graduated within the last 12 months.
Excellent written and verbal communication skills; ability to communicate effectively in a professional voice that is tuned to different audiences.
Customer obsession with strong problem-solving skills and attention to detail
A data-driven approach to content planning, execution, validation, and impact analysis
1+ year experience with online collaboration tools such as Teams, Slack, SharePoint, Google GSuite
Portfolio of writing samples for review
BA/BS degree in English, Journalism, Technical Communications, Informatics, Computer Science, or equivalent experience
Great to have
Experience in IT, instructional design, or training development
Experience producing videos or visual content
Experience setting up and managing online collaboration tools like Teams, Slack, SharePoint, Google GSuite
Ability to meet Microsoft, customer and/or government security screening requirements are required for this role. These requirements include, but are not limited to the following specialized security screenings:
Microsoft Cloud Background Check: This position will be required to pass the Microsoft Cloud background check upon hire/transfer and every two years thereafter.
Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request via the Accommodation request form.
Benefits/perks listed below may vary depending on the nature of your employment with Microsoft and the country where you work.