Product Owner, Digital Customer Experience (Remote)

Last updated 26 minutes ago
Location:Berwyn, Pennsylvania
Job Type:Full Time

At TE, you will unleash your potential working with people from diverse backgrounds and industries to create a safer, sustainable and more connected world.

Job Overview

You are customer-centric, continuously demonstrate strategic & analytical abilities, and are laser-focused on executing at scale. In this role, you will partner with diverse cross-functional teams to lead, execute, monitor, and deliver results for TE.com. You must have the ability to succeed in a matrix environment, where success is dependent on your ability to collaborate with cross-functional partners in a positive, productive, and transparent way.
Job Responsibilities:

  • Work closely with the Product Manager to define the vision and strategy for delivering digital capabilities to meet the needs of customers in diverse industries
  • Translate the vision into a roadmap, author product requirements, and lead an agile team to build while driving decisions and escalating appropriately
  • Focus the team on solving customer problems, rather than building features
  • Identify and champion features that maximize internal and external value
  • Work cross-organizationally with business units, digital marketing, customer experience, customer support, product data and taxonomy, and other technology functional areas to ensure alignment with related release activities
  • Create user stories that effectively communicate customer needs and problems to developers
  • Superior organizational skills, plus ability to thrive in a matrix environment where success depends on a high degree of cross-functional collaboration in multiple geographies

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  • Strong attention to detail including proven ability to manage multiple, competing priorities simultaneously
  • Build strong working relationship with internal customers and teams
  • Lead stakeholder meetings to identify requirements, opportunities, and priorities
  • Create and maintain the product backlog for specific initiatives
  • Conduct planning sessions with the teams to prioritize work in upcoming sprints
  • Engage directly and daily with delivery teams to execute the project
  • Ensure product acceptance and readiness at key phases of the delivery cycle
  • Lead communication efforts around the product, priorities, and future roadmaps
  • Troubleshoot and triage day-to-day issues and work with the appropriate teams to resolve
  • Provide status updates to the business and management
  • Monitor threats, risks and opportunities that might affect the success of the product and hold accountability for the overall solution

What your background should look like:

  • Clear communicator with strong writing and editing skills and good documentation skills
  • High level of comfort with E-Commerce applications, ERP systems, PIM systems, Content Management Systems, Excel, Adobe Analytics, etc
  • Strong analytical, problem-solving, and organizational skills and ability to define business cases
  • Experience interacting with both business and technical teams
  • Experience working in an Agile/Scrum environment
  • Experience with Jira (or equivalent)
  • Ability to balance competing and conflicting priorities make critical decisions
  • Ability to balance multiple simultaneous projects and manage own time appropriately
  • Ability to challenge certain feature sets or ideas in a positive and collaborative manner
  • Manufacturing Industry experience is a plus
  • BA/BS degree in Business, Marketing, Internet Technology, or related field, or the equivalent combination of education and experience

Competencies

Values: Integrity, Accountability,Teamwork, Innovation