Principal Engineering Manager

Last updated one month ago
Location:Redmond, Washington
Job Type:Full Time

Do you see yourself as a coach, a collaborator, and a customer-focused engineer? Would you be excited working on a service that intelligently supervise and auto-heal hundreds of thousands of servers in Microsoft 365 Cloud? Do you care deeply about fostering a great team? We are looking for an Engineering Manager for the Substrate Monitoring team who embraces these roles and is excited by this technology.

Our team builds the services that keeps Microsoft 365 Cloud and Substrate Platform running smoothly by applying the Multi-step Root Cause Analysis and Data Analysis technics to determine the best cause of action to automatically restore the services to high availability and maintain it efficiently as the Microsoft 365 Cloud scale keeps increasing. Our services cover hundreds of thousands of servers, handling tens of thousands of signals and resulting in thousands of automatic recovery actions applied automatically on a daily basis.

Members of our team enjoy working with teammates that are supportive, collaborative, and fun. We are eager to work hard and have a great time doing it while changing the world for the better.

We are looking for an Engineering Manager who embraces the cultural values of inclusion and belonging and feels empowered to be the following:

Coach - Work with each person on your team to help them to do their best work and grow. You define and foster an identity for the team that includes a reputation for high quality, reliability, and inclusivity. Define the business goals for the team then create and execute on a plan to meet those goals.

Collaborator - Strive to understand the motivations and goals of the teams we’re working with and work towards a better-together collaborative solution. Influence partners to work on quality in a unified way across the organization.

Customer Focused Engineer - Care deeply about the end-user experiences we are building and the availability and reliability of the service that enables those experiences. Prioritize mitigation and restoring service for customers during outages over root cause understanding.

More About Microsoft 365 and Substrate

Microsoft 365 is the fastest growing cloud services business in Microsoft. M365 brings together cloud versions of our most trusted communications and collaboration products like Exchange, SharePoint, OneDrive and Skype with the desktop suite of Office products in an always up-to-date integrated service offering. Since its launch, the service has made it easier for millions of information workers across the world in small, medium, and large enterprises to use the best of Microsoft’s business productivity solutions via the cloud. The service now extends the same capability to consumer communication and collaboration products. You can read more in the Substrate Dev Center located here:


  • Lead, support and grow a team of engineers and data scientists and deliver high quality business objectives.
  • Provide leadership to an integrated remote team in Chine and Latin American regions: work with a peer EM’s to define joint goals execution plan.
  • Visit the remote team locations at least once a year.
  • Provide hands-on technical leadership: architecture, design, code reviews, development, quality assurance and live site.
  • Partner with Program Management team to meet immediate and longer-term business objectives.
  • Hire and retain top talent.
  • Foster a healthy and inclusive team environment.
  • Be a mentor for the people on your team and help them grow.


Do you have bachelor’s degree in computer science or equivalent?

Do you have at least 5 years of software development experience?

Do you have practical coding experience with C# or Java?

Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request via the Accommodation request form.

Benefits/perks listed below may vary depending on the nature of your employment with Microsoft and the country where you work.