Customer Care Advisor

Last updated one month ago
Location:Columbus, Ohio

Our culture believes in Powering Your Potential. We provide global opportunities to develop your career, make your community a better place and work with today’s most innovative thinkers to solve the world’s toughest problems.

We believe in flexibility for you to explore your passions while making an impact through meaningful work within our inclusive workforce. That’s what #LifeAtCummins is all about.

We are looking for a talented Customer Care Advisor to join our team specializing in service for our Distribution Business in Columbus, OH.

In this role, you will make an impact in the following ways:

  • Serves as the first point of contact with customers either on the phone or at the branch, developing positive relationships with key customers and increasing business for the Columbus branch
  • Assesses customer needs and gathers pertinent information to efficiently open and close work orders.
  • Creates basic work orders in appropriate systems and follows procedures to document required information in the service management system in order to have an accurate record of the work done
  • Provides some status updates to customers, as requested