|Job Type:||Full Time|
Customer Engineer (CE) in Global Technical Team (GTT)
We are looking for a Customer Engineer (CE) with specialization in Data & AI Solutions as part of the Customer Success Organization in the United States.
The CE will very closely work with Azure Cloud Solutions Architects, Account Teams, Sales stakeholders, Microsoft Services and Partners.
A Customer Engineer (CE) in GTT is a skilled technical expert who delivers proactive services to help customers plan, deploy, operate, and optimize their Modern Work solutions. It is a customer facing advisory role delivering unique value by removing hurdles and accelerating usage of Modern Work solutions to deliver customer value and outcomes. As a CE in GTT, you will be part of a global team responsible for the delivery of services either remotely or on-site.
Customer Success: Microsoft aspires to help our customers achieve their own digital transformation, leveraging the power of Microsoft Cloud solutions and support offerings. To this end, Microsoft invests in a dedicated Customer Success team that will help Microsoft customers successfully realize their business outcomes.
Customer Engineers (CEs) are deep technical advisors supporting Enterprise customers to deliver unique value by removing blockers to consumption within their given Solution Area. CEs provide technical support including risk assessments and tuning to operate and optimize a customer’s cloud or on-premise environment. The Customer Engineer provides support delivery services as well as technical readiness through a Customer’s Support contract via dispatch by the account team. Customer Engineer services can be delivered either remotely or on-premises.
Delivery - 50%
Demonstrates expertise in a specific solution, or several products, feature functions, or services.
Participate in proactive account management, spot performance issues, analyze problems, develop solutions to meet customer needs, represent them.
Deliver effective service by analyzing trends and common themes across customers.
Create deliverables to address common customer needs & support mobile-first, cloud-first strategy, share intellectual property with others.
Gather customer feedback on products and services.
Deliver Results through Teamwork - 25%
Model personal accountability and teamwork.
Seek opportunities to drive business growth by collaborating with multiple team members.
Partner with stakeholders to provide and drive actionable feedback cross broader Customer Success Unit (CSU), Product and Engineering team and Microsoft Services.
Reuse and update existing intellectual property (IP) or, where applicable, create new content.
Leadership and Growing the Business - 25%
Seek opportunities to drive business growth by understanding customer and partner requirements then mapping the adoption and optimization of Microsoft technology solutions accordingly.
Drive and Support innovation by focusing on industry solutions and customer business outcomes on the Microsoft platform.
Share knowledge through communities.
Intentionally cultivate relationships, credibility, and loyalty with customers and partners.
- At least 4 years of experience with any of the following: Advanced Analytics - Azure SQL DB, Cloud native Apps with CosmosDB, PostgreSQL, AI (Cognitive Services with focus on Azure Search), ML (Azure Machine Learning, Databricks); Business Intelligence – Azure Synapse, DW migration from Teradata and Netezza; Database administration (preferably with SQL, including Azure SQL) – SQL migration (IaaS and PaaS), MySQL Migration, Oracle RDBMS to PostgreSQL Migration or related
- At least 4 years of experience working with Enterprise customers in any of the following: providing customer technical readiness, delivery support services, on premise and remote technical support, solution development, account management; technical requirements gathering; broad evangelism through events (presentation skills) or related.
- At least 5 years of experience in software support, secure infrastructure, IT consulting, or related.
- Proven track record in successful consultative/complex technical and deployment projects, architecture, design, implementation, and/or support of highly distributed applications.
Proven track record of building deep technical relationships with senior IT executives in large or highly strategic accounts. Experience in managing various stakeholder relationships to get consensus on solutions/projects.
Broad business acumen, across various industries, to enable relevant discussions with business decision makers.
Experience utilizing cloud technologies to resolve in-depth customer issues, across organizational / regional boundaries.
Exceptional verbal and written communication skills to orchestrate, lead, and influence virtual teams and ensure successful implementation of customer projects.
Professional presentation skills experienced with both large and small audiences (Senior Executives, IT management, Database administrators and Data Scientist).
International experience and ability to communicate in multiple languages is preferred.
Prior work experience in a Customer Engineer/Consulting/Architecture position within an IT Solution Provider and/or services company such as Amazon, VMware, Google, IBM, Oracle is preferred.
Technical : Experience in one or more of the following areas is required;
Advanced Analytics – Modernize apps with Azure SQL DB, Cloud native Apps with CosmosDB, PostgreSQL, AI (Cognitive Services with focus on Azure Search), ML (Azure Machine Learning, Databricks). Experience designing and building solutions using technologies such as Azure Synapse, Azure Data Factory, Azure Data Lake, HD Insights, SQL DWH, stream analytics, machine learning, R server highly valued.
Business Intelligence – Azure Synapse, DW migration from Teradata and Netezza. Knowledge of SSIS/SSRS/Power BI technologies with a deep understanding of data structure / data models to design, develop, and tune BI solutions and reports preferred.
Database administration (preferably with SQL, including Azure SQL) – SQL migration (IaaS and PaaS), MySQL Migration, Oracle RDBMS to PostgreSQL Migration, with additional experience with performance tuning, trouble-shooting, high availability / disaster recovery, security (mandatory), migrations (on-prem to cloud, oracle to SQL and etc..) desired.
Bachelor's degree in Computer Science, Information Technology, Engineering, or related field is preferred.
Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request via the Accommodation request form.
Benefits/perks listed below may vary depending on the nature of your employment with Microsoft and the country where you work.