Digital Technical Specialist Manager - DS21

Last updated 6 days ago
Location:Fargo, North Dakota, Irving, Texas
Job Type:Full Time

Microsoft is on a mission to empower every person and every organization on the planet to achieve more. Our culture is centered on embracing a growth mindset, a theme of inspiring excellence, and encouraging teams and leaders to bring their best each day. In doing so, we create life-changing innovations that impact billions of lives around the world. You can help us to achieve our mission.

The Small, Medium, and Corporate team helps businesses achieve their digital transformation goals by matching customer challenges with Microsoft solutions. Located in a Digital Sales center, you willwork closely with our Demand Response Cloud Acquisitionteam inservingourlarge enterprise and corporatemanaged customers to identify their needs and opportunities.

One of the fastest growing customer segments in the technology industry, you will help customers get to the cloud across Microsoft solution areas like Modern Workplace, Business Applications, Applications and Infrastructure, and Data and AI.

The Technology Solutions team consists of highly capable individuals that drive Microsoft wins on the latest cloud and modern development technologies. As a Technology SpecialistManager, your primary responsibilities will be tolead a team of Technical Specialists that willengagewith customers and Account Executives to understand the business’s needs, and then prove and design customer business solutions that leverage the Microsoft Cloud for Business with a focus onone or more of theMicrosoft Solution Areas (Modern Workplace, Business Applications, Applications and Infrastructure, and Data and AI).Your teamwill own technical and solution envisioning with customers viaMicrosoft Teamscallengagements including demos, custom demos, solution designs, implementation plans and proof of concepts.

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As a Digital Technical Sales Manager, you will:

Develop and lead a diverse and high performing technical sales team that helps customers make sound technical decisions and maximize the adoption and value of Microsoft solutions.

Team Building:

  • Attract the best technical sales talents from the market, develop talent, and work with individuals on building a career plan. Drive for knowledge of the industry's IT technologies and competitors, and map relevant solutions to industry's and customer's IT and Business trends.
  • Build a learning culture in your team to build deep skills on core technologies, broad knowledge of adjacent solutions and professional skills.
  • Encourage your team to collaborate on opportunities and consumption projects to maximize the customer value.
  • Coach for technical and sales excellence to drive customer success and Microsoft growth of coach, care, and model

Technical Sales Excellence:

  • Your strategic knowledge will lead your team to actively work with customers, to define clear technical decision criteria for all opportunities, to secure customer commitment to Microsoft technology and to develop plans that help customers deploy and consume our products and services. Your practical experience will increase deal velocity by assessing the progress of technical engagements at every stage, and by orchestrating your Team, other Microsoft technical resources and Partners on most complex digital transformation deals.
  • Coach the team to actively address the technical and architectural issues that block customers' technology decisions and usage.
  • You will demonstrate Microsoft's value proposition internally and externally to executives by showcasing our technology innovations and building relationships with and influencing key Technical Decisions Makers e.g. CTOs, CISOs etc. Drive cross group experiences that deliver increased sales and consumption.
  • Ensure that the team highlights Microsoft's unique value propositions in comparison to top competitors' offerings.
  • Meet and exceed team-level monthly, quarterly, and annual targets for net-new revenue and sales pipeline, as well as operational metrics

Culture of Growth and Readiness:

  • Escalate blockers and collaborate creatively with other field leaders, services & partners, as well as corporate business and marketing groups to ensure the technical needs and preferences of customers are heard.
  • Inspire others to take positive actions by being a technical thought leader and an effective influencer
  • Encourage deep technical community participation and the importance of gathering and sharing customer insight.
  • Constantly research and educate self with the newest developments in cloud capabilities and pricing for both Microsoft and competitor



  • 3+years of related experience in technical sales leadership roles and coaching architecture and solution sales.


  • Certified on one of the following certifications or be prepared to attain them within 3 months: MS-900 Microsoft 365 Fundamentals Certified , or AZ-900 Microsoft Azure Fundamentals Certified, or MB-900 Microsoft Dynamics 365 Fundamentals.
  • Complete all TSI requirements before deadline.
  • Strong experience leading and executing on Technology Visions.
  • Ability to drive and influence Stakeholder across organizational boundaries through extremely strong negotiation, organizational, presentation, envisioning, writing, and verbal communication skills required.
  • Demonstrated ability to build a healthy pipeline of great technical sales talents required.
  • Proven experience developing a high-performance team through continuouscoaching,and inspiration.
  • Able to build and maintain a high organizational health and satisfaction score.
  • Experience inspiring others through technical leadership, personal influence, and status as a role model based on consultative selling.
  • Highlydriven person who consistently exceeds goals and expectations.
  • Management and Salesexcellence.Solid track record of managing business operations and processes.
  • Experience leveraging partners and other technical resourcesto succeed at scale.
  • Constant and contagious desire to learn newtechnologies
  • Certified on one of the following certifications or be prepared to attain them within 3 months: MS-900 Microsoft 365 Fundamentals Certified, or AZ-900 Microsoft Azure Fundamentals Certified, or MB-900 Microsoft Dynamics 365 Fundamentals.
  • Abilityto identify new technical and business trends and needs, and serves as the customer's voiceintoMicrosoft.
  • Proven track record in prioritization and orchestration of resources in and for complex customer digitaltransformation engagements.
  • An understanding and passion for cloud computing technologies, business drivers, and emerging computing trends.
  • Ability to work well in a diverse team andenjoysa dynamic and changingenvironment
  • Bachelor's degree in Computer Science or a similar information technology-related discipline, or in Business Administration preferred.

Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request via the Accommodation request form.

Benefits/perks listed below may vary depending on the nature of your employment with Microsoft and the country where you work.