Senior Program Manager

Last updated 19 days ago
Location:Redmond, Washington
Job Type:Full Time

Our team delivers business applications for the Commercial Endpoint Management Customer Experience Engineering (CEM CxE) group within Microsoft. We are building our applications running on Azure & Dynamics CRM that pull together data from various sources, enabling us to effectively coordinate our engineering interactions with customers and analyze feedback for action.  Our team innovates quickly and works closely with our partners and internal users in an agile, high energy environment. This is an opportunity to collaborate with diverse CXE and engineering teams on enabling end-to-end business scenarios using cutting-edge cloud-based technologies to solve challenging problems. If that sounds thrilling, please come, and talk to us!


We are looking for a senior technical Program Manager who will help define the features, architect solutions, collaborate across different teams, build POCs and drive the execution plan for critical features within our existing Dynamics 365 Customer Engagement system. The right candidate will possess a strong CRM and analytical reporting background and have demonstrated experience in architecture, development, implementation or support of CRM (Customer Relationship Management) Systems as well as experience in building reports using SSRS or PowerBI. This person will have a well-rounded technical background on data engineering and preferred knowledge/experience on Dynamics 365 and PowerApps, PowerBI, Azure Data Factory (or other comparable integration tools integrating on premise data with cloud applications) The role also requires working with vendor teams, available onsite and offshore to deliver required features.


Required Skills

6+ years of product development or product management experience

4+ years of experience in design, development, implementation or support of Dynamics CRM or Dynamics 365

4+ years of experience with Agile development practices

3+ Years of design or implementation experience with PowerBI or other Data Visualization tools

Demonstrated success building strong relationships and delivering results in cross-group projects.

Demonstrated ability to negotiate, influence, and collaborate to build successful relationships

Knowledge and understanding of design and development of modern web applications and mobile technologies

Great organization, time management, focus, and project management skills

Excellent verbal and written communication skills

Is customer obsessed and passionate about creating great end user experiences.


Working experience with vendors and offshore team management.

Building reports and Pivot tables with Excel

PowerApps experience

Experience building data visualizations from Azure applications using PowerBI

Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request via the Accommodation request form.

Benefits/perks listed below may vary depending on the nature of your employment with Microsoft and the country where you work.