Benefits Operations Specialist (Remote Eligible)

Last updated 5 days ago
Location:San Francisco, California
Job Type:Full Time

Title: Benefits Operations Specialist

Location: Remote Eligible

  • Post in: Tampa, FL, Atlanta, GA, Charlotte, NC, PIttsburgh & Philadelphia, PA, Denver, CO, Austin, TX, Chicago, IL & SF, CA

Okta is looking for a Benefits Operations Specialist to help us scale our global benefits processes. You will be a key member of the People Operations team focused on delivering an exceptional employee experience and driving efficiencies across the People Operations & Benefits teams. The ideal candidate will be a self-starter with great customer service skills and broad knowledge of global employee benefits programs & processes. This is an amazing opportunity for someone looking to grow their career and work in a dynamic, rapidly growing company.

Job Duties and Responsibilities:

  • Act as the first point of contact for global employee benefits questions
  • Answer routine benefits inquiries and requests through our case management platform, ServiceNow, while appropriately escalating complex cases to the global benefits team
    • Benefits inquiries include topics such as: medical, dental, vision, pre-tax spending accounts (US), 401k, pension/retirement programs, and others.
    • Inquiries will be related to US/domestic programs + Canada, EMEA & APAC.
  • Support leave of absence inquiries/requests and provide administrative support to the global benefits team
  • Support new hire benefits enrollment processes in the US & globally
  • Utilize Workday & ServiceNow data to identify benefits inquiry trends and operational weaknesses. Translate trends into action plans with the goal of improving employee experience & self-service
  • Document benefits operations processes and determine which processes can be managed by our offshore Manilla team
  • Partner with the benefits team to understand upcoming policy and program changes
  • Maintain and update benefits Total Rewards site and related wiki pages
  • Support benefits audits as needed

Required Knowledge & Experience:

  • Bachelor’s degree preferred
  • Minimum 2 years experience in benefits administration
  • Knowledge of global employee benefits, leave management & payroll programs
  • Previous experience working in Workday & ServiceNow is highly desired
  • Experience working in a high-speed, global technology company preferred
  • Previous experience in remotely onboarding and working remotely is highly preferred

Required skills:

  • Ability to work cross-functionally, take initiative and meet multiple deadlines.
  • Outstanding customer service, verbal, and written communication skills.
  • Excellent analytical and organizational skills with attention to detail
  • Intermediate experience in Microsoft Office, Google Suite and must gravitate easily to new technology
  • Experience with using vlookup, pivot table functions in Excel