Credit Disputes Representative

Last updated 9 days ago
Location:West Valley City, Utah

Discover. A brighter future.

With Discover, you’ll have the chance to make a difference at one of the world’s leading digital banking and payments companies. From Day 1, you’ll do meaningful work you’re passionate about, with the support and resources you need for success. We value what makes each employee unique and provide a collaborative, team-based culture that gives everyone an opportunity to shine. Be the reason millions of people find a brighter financial future, while building the future you want, here at Discover.

Job Description

Class Start Date: February 15, 2021

Shift Requirement: 8:00am - 4:30pm M-F with weekends

Starting Wage: $17.00 per hour plus weekend differential

Full Time Benefits

Our comprehensive benefits package starts day one and features insurance, financial planning support and excellent perks designed to help you reach your goals and live a rich, healthy life. These include:

  • Medical/Dental/Vision/Life Insurance

  • Paid time off (at minimum, 20 personal days + 7 holidays per year)

  • Tuition Reimbursement for eligible US based employees

  • 401K with company match and fixed contribution

  • Employee Stock Purchase Plan

  • Full servicecafeteria featuring Starbucks and subsidized Mindful options

  • Access to fitness center

  • Opportunities to volunteer in the community

  • Development groups and training

  • On-site Health Clinics

  • Onsite Employee Assistance Program Counselors

  • DiscoverCare@WorkFamily Assistance Program (Discounted childcare at participating centers, free membership, and subsidized Backup Care Services)

  • Perks at Work (access discounts from over 30,000 merchants, earningWOWPointswhile you shop)

What You'll Do

  • Investigates, researches, and analyzes direct and indirect disputes. Documents and responds accurately to credit bureaus, consumers, and attorneys.

  • Ensures compliance with deadlines and regulatory requirements established by the Fair Credit Reporting Act.

  • Collaborates with managers and decision makers to department goals.

  • Manages cases and escalates as appropriate.

Bonus Points if You Have

  • H.S. Diploma or GED

  • 1+ years of experience with Financial Investigations, Customer Service,or related field

  • A quiet workspace

  • Internet service with a minimum speed of 5 mbps

  • Personal smartphone or tablet

Keeping our employees safe is a key focus at Discover. This position is based in our West Valley City, UT call center. Based on the evolving situation with Covid-19, we may ask you to be onsite on day 1 for equipment pickup and New Hire Orientation. From there your training and/or work will be remote until the situation with Covid-19 allows us to move back into our building.

*At Discover’s discretion this position may be work from home and adjusted back to “in office” at any time.



What are you waiting for? Apply today!

The same way we treat our employees is how we treat all applicants – with respect. Discover Financial Services is an equal opportunity employer (EEO is the law). We thrive on diversity & inclusion. You will be treated fairly throughout our recruiting process and without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status in consideration for a career at Discover.