Digital Customer Success Specialist

Last updated 9 days ago
Location:Fargo, North Dakota
Job Type:Full Time

Microsoft envisions a world where passionate innovators come to collaborate, envisioning what can be and taking their careers places they simply couldn’t anywhere else. This is a world of more possibility, more innovation, more openness, and sky’s-the-limit thinking - a cloud-enabled world.

Our mission is to empower every person and every organization on the planet to achieve more. This mission is ambitious and at the core of what our customers and employees care deeply about. We have unique capability in harmonizing the needs of both individuals and organizations. We deeply care about taking our ideals and vision global and making a difference in lives and organizations in all corners of the planet.

We are always learning. Insatiably curious. We learn from our customers, and we learn from each other in an inclusive team environment. We lean into uncertainty, take risks, and learn quickly from our mistakes. We build on each other’s ideas because we are better together. We stand in awe of what humans dare to achieve and are motivated every day to empower others to do more and achieve more through our technology and innovation. Together we make a difference.

The Insides Sales organization is an organization with a charter to accelerate Microsoft’s growth in its cloud-first, mobile-first businesses along with the traditional businesses. Would you love to build expertise around the leading, next generation cloud services?

Microsoft aspires to help our customers achieve their own digital transformation, leveraging the power of Microsoft Cloud solutions and services. To this end, the Customer Success Manager will manage ongoing customer relationships to ensure long-term customer success with Microsoft Cloud technologies.

We are looking for a Customer Success Manager to drive optimal usage and expansion of Microsoft Azure workloads within a strategic set of Microsoft customers who are creating industry leading products, solutions, and services for their organizations and customers. The CSM role will serve as the central point of contact for their accounts, working with contacts from Business Decision Makers to IT staff, to help reduce competitive risk, ensure optimal usage of existing workloads, and align solutions to address current and future business objectives and challenges.


The Customer Success Manager role will support assigned customers within the US or Canada. This is an exciting role that will help create relationships with our Azure customers and will fuel customer success, retention growth, and advocacy. We strive for our customers to realize success, transforming their business through the utilization of our Azure solution.

Key accountabilities include:

  • Manage ongoing customer relationships at scale to ensure long-term customer success with Microsoft technologies, while ensuring activities and communication are properly documented according to defined workflow.
  • Drive consumption growth of Azure workloads (Data & Artificial Intelligence and Applications & Infrastructure)
  • Engage and orchestrate an extended virtual team of workload experts to drive usage and help accelerate customer value for each workload and effectively manage customer engagement
  • Build, maintain and leverage strong relationships with Business Decision Makers (BDMs) and IT Decision Makers (ITDMs) within each customer
  • Clearly define BDM/ITDM business outcomes and build a quality success plan inclusive of customer objectives, stakeholders, milestones, risks and metrics needed to achieve them
  • Represent the “Voice of the Customer” within Microsoft, and document value driven customer success stories and best practices
  • Collaborate with Inside Sales Representatives when new sales opportunities (Cross-Sell) are generated through engagements with BDM/ITDM
  • Obsess over Microsoft’s customers to deliver a world-class customer engagement experience.


Required Qualifications:

  • 3+ years of sales, account management or customer success experience with a proven track record of success.

Preferred Qualifications:

  • Excellent customer engagement skills with an ability to establish trusted advisor relationships with business decision makers
  • Proven ability to map the customer’s business objectives and needs to product capability and solution areas
  • Strong interpersonal skills, excellent oral, written and verbal communications skills. Ability to successfully communicate with contacts via the phone, email, video and presentations
  • General knowledge of the IT industry, with the capacity to learn and retain knowledge about individual products and business solutions quickly and accurately. Able to adapt to rapid changes in technology and process.
  • Growth mindset and team-oriented character - motivated by helping others succeed as much as individual success. Able to effectively collaborate with peers and across business groups to address customers’ needs.
  • Solid time management skills and ability to work independently or under supervision with a high level of integrity
  • Genuine curiosity, a passion for cloud technologies and desire to make others successful

Must be able to legally live and work in the country for which you’re applying, without visa support or sponsorship.

Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request via the Accommodation request form.

Benefits/perks listed below may vary depending on the nature of your employment with Microsoft and the country where you work.