Chief of Staff

Last updated 13 days ago
Location:Redmond, Washington
Job Type:Full Time

Microsoft’s Cloud business is experiencing explosive growth, and it is Azure’s Capacity, Supply Chain & Provisioning (CSCP) organization that is responsible for enabling the infrastructure underlying this growth. CSCP’s vision is to empower customers to achieve more by delivering Cloud Capacity Differentiated at Scale. Our mission is to deliver capacity for all cloud services predictably through intelligent systems driven by continuous learning and a world class organization. The organization is responsible for Microsoft’s customer cloud promise of delivery on Elasticity and Scale at Optimal Cost and Speed. CSCP is responsible for strategic sourcing, customer demand forecasting, capacity planning and management, supply chain planning and execution, capacity provisioning, and decommissioning and dispositioning of datacenter assets worldwide.

Responsibilities

As the Chief of Staff, you are responsible for the organizational and operational effectiveness of the business.

Run the Business

Business Process: Lead and coordinate the CSCP ROB and improve processes to run the business efficiently. The Chief of Staff will establish the Rhythm of the Business for the team, and work with Finance and HR organizations to coordinate business processes and management control processes etc. Partner with finance and the procurement desk to ensure effective budget management and forecasting. Partner with staffing teams to meet hiring requirements and elevate staffing conversations with the LT.

Business Planning and Leadership: Partner with the LT to manage the planning process ensuring coordination with corporate planning processes as well as planning integration across the broader org.  Work with cross-division and cross-company/team counterparts to manage team participation as needed for key business events, next fiscal year planning, running business reviews, MYR, QBR and other strategic business planning activities.

Communications: Plan and execute CVP’s communications strategy and vehicles that support organizational strategic missions.  Drive internal communications for team meetings and other internal communications at major milestones.  Plan and manage team meetings including All Hands, staff meetings and manager meetings.  Manage the CVP’s external communications for customer/partner engagements, speaking engagements to ensure successful and impactful use of CVP’s time.

Financial Management: Lead budget planning and forecasting, hiring strategy, and resource management in alignment with the ROB. Manage the team's OPEX and COGS budget, headcount and spend in partnership with Business Manager and finance to ensure effective budget management. Ensure teams have a deep understanding of people/discretionary and non-people spend and drive to quarterly and FY financial targets/accountabilities. Lead fiscal planning process for the team in partnership with Finance.

Develop the Organization

Business Integration: Drive strategic initiatives and provide thought leadership. Identify issues that impede business group success and provide solutions/recommendations. Identify opportunities to create cross group collaboration and synergies. Orchestrate team design conversation and facilitate successful implementation of organizational plans. Demonstrate discretion and professionalism when working with leadership team on sensitive business and organizational issues, manage ambiguity and propose workable solutions to challenging problems.

Culture & People Programs: Work closely with the team, HR, and leadership to identify, analyze, and develop strategies to improve organizational health. Partner with HR to drive MS Poll action planning. Orchestrate team trainings and brownbag series to contribute to ongoing development. Define, plan, and drive cross-team process improvements (e.g., team recognition, development of business plans and RoB). Elevate our partnership with Recruiting to ensure our organization attracts the best and brightest candidates and any openings are filled quickly and meet organizational hiring objectives. Drives and ensures a positive Onboarding, and ongoing training program for the organization.

Special Projects: Drive high-impact cross-team projects as needed to meet the changing business environment and ensure the team is achieving commitments. Successful project management, including work with strategy consultants and other external agencies, on strategic efforts that require hands-on experience across multiple functional disciplines and business organizations.

Qualifications

Required:

  • 8+ years of program management experience in a technology organization, with experience across multiple disciplines
  • 5+ years of experience driving teams to design, build, evaluate, support, and continuously improve global programs
  • Experience working within an engineering organization
  • Bachelor’s degree or higher, MBA preferred

Preferred:

  • Attention to detail, strong at strategic execution
  • Successfully collaborate across multiple teams and levels
  • Proven track record in project and business management
  • Experience leading and executing projects in a complex organizational environment and work on several diverse projects at the same time
  • Strong analytical, financial acumen and communication skills with the ability to influence across non-direct reporting teams
  • Ability to translate ideas into clear, high impact communications (e.g. emails, papers)
  • Ability to maintain good judgment in fast-paced, high-stress environments or
  • Ability to excel in an ambiguous environment

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