Principal Content Program Manager

Last updated 9 days ago
Location:Redmond, Washington
Job Type:Full Time

Azure Sphere is looking for a talented technical writing and instructional design leader. This role will be responsible for strategy planning and execution of the teams efforts to enable Azure Sphere users to achieve their goals through our product. Azure Sphere combines silicon hardware, operating systems, and cloud services into a revolutionary secured IoT offering with a mission that includes providing much needed security to an increasingly connected world.

We aim to make the world a more safer and better place. To do this we are looking for a smart, creative, and talented leader that believes that the right information in the minds of our customers can lead to game changing innovations. This role will required fixated focus on our customers, commitment to data driven decision making, and a bias toward collaborative action.

You will develop a team of skilled documentation, learning, and content portfolio management professionals. You will be joining a team with a high-energy, diverse & inclusive, and iteration-driven culture, grounded in real customer and field needs. If this sounds of interest, we’d love to learn more about your energy, passion, skills, and ideas!

Responsibilities

  • Develop and implement strategy for product documentation and externally facing content
  • You’ll work with engineering, customer support, and marketing teams to understand customer goals, needs, and pain points.
  • You’ll use customer & partner feedback and data about the product & content usage to prioritize the most important work. You can interact directly with customers to understand what they need.
  • You’ll continue to refine and improve your plans and your content through customer feedback, testing, and by keeping current with the ever-evolving technological landscape
  • Identify opportunities to improve customers experiences or reduce operational inefficiencies
  • Lead an organization that creates documentation for Azure Sphere customers and partners
  • Provide ongoing feedback that helps direct reports learn, grow, and develop to achieve career goals and aspirations
  • Use your writing expertise to help your team create a range of content, like conceptual docs, quickstarts, tutorials, end-to-end scenario content, and training.
  • Ability to manage multiple projects and tasks, prioritize competing deadlines, work independently, and communicate updates regularly to your manager and product team.
  • Work with geographically dispersed teams and partners

Qualifications

Required:

  • Enthusiastic champion on culture rooted in kindness, fearlessness, and trustworthiness
  • 10+ years of experience leading technical program and product management
  • 5+ years of technical writing experience in a software company, writing professional customer-facing documentation or training
  • Strong technical writing skills in U.S. English
  • Obsessive focus on the customer
  • Strong interpersonal skills, cross-boundary collaboration skills, ability to lead with empathy, and demonstrate open and honest feedback and interactions

Preferred:

  • 3+ years of IoT, Real Time Operating Systems, or Microcontroller (MCU, SOC, MPU) industry experience
  • Using GitHub, ADO, and markdown for content creation and management
  • A Bachelor's degree in Computer Science, System Administration, Technical Communications, or a related field, or equivalent industry experience.
  • A willingness to be adaptive, a motivated self-starter, and a passion to constantly learn and improve with a growth mindset.

Ability to meet Microsoft, customer and/or government security screening requirements are required for this role. These requirements include, but are not limited to the following specialized security screenings:
Microsoft Secure Screen: This position will be required to pass the Microsoft Cloud background check and credit history analysis upon hire/transfer and every year thereafter.

Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request via the Accommodation request form.

Benefits/perks listed below may vary depending on the nature of your employment with Microsoft and the country where you work.