Senior Program Manager

Last updated 2 days ago
Location:Bellevue, Washington
Job Type:Full Time

As a Senior Program Manager for the Supply Chain Management team in the Dynamics 365 Supply Chain team you will be responsible for leading selected feature areas in the application. These transactional documents drive the business processes in the application and interface to other application modules like inventory management, warehouse management, product information management for example.

Responsibilities

You will need to take leadership of the functionality for the existing services that are running for Dynamics 365 customers. This includes managing first day resolution processes that helps the support organization. Issue/Bug management for the selected feature areas. At times, you may be engagement with customer escalations and must have the skills to drive these to a resolution. This often requires engagement with "C" level executives at the customer to help build confidence and communicate a resolution path.

While your main focus is on the trade areas of the application you will need to have a high level working knowledge across the other domain areas of the application and other Dynamics products as they interfaces to the trade areas.

Our focus areas for development is around expanding the usability and adoption of customers using Dynamics 365 to enhance the trade business processes. Having a background in business process around procurement and sales functionality will be important to help scope and design new features. Development areas may include supplier management, vendor collaboration and trade pricing strategies. Analytics around sourcing and vendor management are areas for investigation where we can leverage Microsoft technology in the Power Platform like Power BI and machine learning to enhance processes.

You must be able to undertake research and experimentation with customers to help solicit feedback and input to feature development. This can take the form of calls, workshops, surveys for example that you will develop to capture the feature back required.

Once you have developed the scope and design for the new features you will project manage the development process with the developers until feature release. This requires managing, UX reviews, GRC processes, development of documentation and training material, collaboration with marketing and field teams to develop external messaging and adoption of the features.

Qualifications

Required Qualifications:

  • 5+ years' experience in enterprise ERP applications like Microsoft Dynamics 365 Operations, SAP, Oracle.
  • 2+ years' experience in Supply Chain Management.
  • 2+ years' experience in program or project management delivering or implementing ERP application functionality.
  • Cross team collaboration working experience.

Preferred Qualifications:

  • A degree in Computer Science or a related business degree.
  • Experience with Dynamics 365 Supply Chain Management

The role is based in the Microsoft Dynamics Advanta office. There is some level of travel for event presentations, collaboration with other Dynamics supply chain teams and customer collaboration.

Ability to meet Microsoft, customer and/or government security screening requirements are required for this role. These requirements include, but are not limited to the following specialized security screenings: Microsoft Cloud Background Check: This position will be required to pass the Microsoft Cloud background check upon hire/transfer and every two years thereafter.

Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request via the Accommodation request form.

Benefits/perks listed below may vary depending on the nature of your employment with Microsoft and the country where you work.

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